Veterinary Practice Manager

PetCo - Medford, MA

Full-time - Mid Level

Medford, MA

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Veterinary Practice Manager at Petco is responsible for leading the daily operations of the veterinary hospital, ensuring high-quality patient care and exceptional customer service. This role involves collaborating with veterinarians and retail partners to create a cohesive team environment, manage costs, drive revenue, and uphold the mission and values of Petco. The manager will oversee hiring, training, and scheduling of staff, while also maintaining operational excellence and compliance with company policies.

Responsibilities

• Lead hospital paraprofessionals to drive operational excellence, efficiency, high standard patient care and excellent client experience.
• Create productive, collaborative and seamless relationships with all veterinarians in the hospital to drive a positive culture and cohesive team environment.
• Point person for all day-to-day functions of the practice including scheduling, equipment maintenance, inventory control, invoicing, patient scheduling, team training, and handling elevated client concerns.
• Oversee hiring, training, reviewing, counseling and separation of paraprofessional partners in partnership with Area Operations Manager and Human Resources.
• Assume scheduling responsibilities for all paraprofessional partners, with the expectation to schedule a minimum of two weeks out.
• Maintain all hospital partner points in accordance with Petco's punctuality and attendance policy.
• Create and maintain doctor's schedule with support from Area or Regional Medical Director as needed.
• Review P&L monthly reporting, and partner with Area Operations Manager to increase revenue growth and exceed financial targets.
• Escalate partner or client issues to Area Operations Manager, Area Medical Director and/or HRBP as required.
• Interface and collaborate with Petco store team to drive a seamless complete care customer experience.

Requirements

• 2-3 years previous experience working in a veterinary practice or 2+ years of strong leadership experience in lieu of veterinary experience.
• Excellent written and verbal communication skills.
• Ability to make decisions, delegate tasks and responsibilities, and drive results with hospital partners.
• Compassionate and sympathetic with a professional attitude during emotional and stressful situations.
• Telephone etiquette and basic computer skills, including Microsoft Office suite.

Nice-to-haves

• 3-5 years previous experience working in veterinary practice.
• Previous P&L management experience.
• Bachelor's degree or equivalent experience.
• 3+ years in a management role, including customer service.
• Reporting and data analysis experience.
• Veterinary Assistant/Technician experience in positions of increased responsibility.
• Licensed Veterinary Technician or Certified Veterinary Assistant (not required).

Benefits

• Health insurance
• 401k
• Paid time off
• Employee discounts
• Professional development opportunities