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Heal Veterinary Hospital & Pet Rehabilitation - Dallas, TX

posted about 1 month ago

Full-time - Entry Level
Dallas, TX

About the position

The Veterinary Patient Care Coordinator at HEAL Veterinary Hospital + Pet Rehabilitation is responsible for managing client interactions and supporting the veterinary care team. This role emphasizes customer service, effective communication, and the ability to handle various administrative tasks in a fast-paced environment. The position is full-time, with a focus on providing high-quality care and support to pet owners while ensuring a smooth operation within the hospital.

Responsibilities

  • Answering calls and managing doctor and rehab appointment schedules.
  • Educating clientele about progressive and integrative veterinary care.
  • Collecting quality information to advocate for pet parent concerns to the nursing and doctor staff.
  • Assisting with patient admission and discharge processes.
  • Invoicing and managing reception area retail and food inventory.
  • Receiving packages and managing the reception white good supplies and mail center.
  • Assisting with the hospital's communications and reminder system.
  • Contributing positively to the team environment.

Requirements

  • Experience in veterinary medicine.
  • Proficiency with computers and smartphones.
  • Strong customer service skills.
  • Familiarity with Cornerstone practice management software is a plus.

Nice-to-haves

  • Experience in a veterinary office setting.
  • Knowledge of electronic integration and social media participation.

Benefits

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance
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