Veterinary Clinic Assistant

$29,370 - $33,051/Yr

Petiq - Raleigh, NC

Full-time - Entry Level

Raleigh, NC

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Veterinary Clinic Assistant plays a crucial role in providing pet health and wellness services. This position involves direct interaction with pet parents, assisting in various veterinary procedures, and ensuring a clean and safe environment for pets and staff. The assistant is responsible for collecting payments, dispensing medications, and maintaining inventory, all while promoting a culture of safety and customer service.

Responsibilities

• Collect payment, dispense and label medication, and review discharge paperwork with pet parents.
• Safely restrain / hold pets for wellness procedures including vaccines, nail trims, and microchipping.
• Collect and prepare blood and fecal samples for laboratory testing.
• Drive vans to and from clinics responsibly; load and unload the vans upon arrival and departure.
• Make recommendations for services and products to every pet, every time, based on the pet's lifestyle and an understanding of canine and feline diseases.
• Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet.
• Execute inventory processes by maintaining accurate product counts and managing expiration dates for vaccines and products.
• Promote a culture of safety in the clinic and reinforce brand promise with pet parents, partners, and team members.
• Provide customer service to pet parents by answering questions and assisting them through the clinic process.
• Achieve goals as set by the manager including dollars per pet, pets per clinic, preferred product, and microchips sold.
• Scan pets for microchips.
• Prepare canine and feline vaccines.
• Establish and maintain effective relationships with pet parents and partners.
• Perform other duties as assigned.

Requirements

• Must be 18 years of age or older.
• Valid driver's license.
• Must be able to work weekends, varied weekdays and times, occasional overnights.
• Reliable transportation to and from work.
• Present professional appearance and positive conduct.
• Punctuality and dependability highly valued.
• Must be able to drive a company vehicle for long hours and in various terrain and weather conditions.
• Ability to work for prolonged periods of time in the field, including 12-14-hour days.

Nice-to-haves

• Previous customer service sales experience.
• Navigate computer software (iPad, Bluetooth devices and more).
• Strong organizational, problem-solving, and analytical skills.
• Ability to work within a team to meet team goals and objectives.
• Comfort level in approaching host location's customers to educate about our clinics.
• Ability to adapt to changing priorities.

Benefits

• Competitive hourly wage ranging from $14.12 to $15.89.