VETERANS SERVICES ADMINISTRATOR
About The Position
Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. To provide administrative support for the Benefits service line, headquarters operations and assigned office(s). To educate veterans and dependents on the services and benefits offered by Virginia and the federal government. To assist clients in accessing of all lawful and ethical claims and benefits to which they are entitled. To assist Veterans Service Representatives in the preparation and tracking of claims and supporting documentation.
Requirements
- Working knowledge of office administration practices and procedures.
- Some knowledge of laws and regulations pertaining to veterans’ benefits is preferred.
- Working skills with word processing equipment and office automated office systems.
- Ability to read, interpret and apply laws, regulations and procedures.
- Ability to communicate effectively with staff, agency officials and the public.
- Experience in interviewing individuals and compiling and presenting information obtained.
- Customer service skills.
- REAL ID is required for employment as a part of the federal prerequisites for USDVA Accreditation.
Nice To Haves
- USDVA Accreditation (a new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of whether the employee has previously completed a state probationary period).
Responsibilities
- Provide administrative support for the Benefits service line, headquarters operations and assigned office(s).
- Educate veterans and dependents on the services and benefits offered by Virginia and the federal government.
- Assist clients in accessing of all lawful and ethical claims and benefits to which they are entitled.
- Assist Veterans Service Representatives in the preparation and tracking of claims and supporting documentation.
- Occasional community outreach.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
