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T-Mobile US - Fountain Valley, CA

posted about 1 month ago

Full-time - Entry Level
Fountain Valley, CA
Telecommunications

About the position

The Mobile Associate (MA) role at T-Mobile is designed for individuals who are passionate about technology and customer service. As brand ambassadors, MAs work within a Retail Team to create excitement around T-Mobile's products and services, ensuring a world-class customer experience. This position serves as a learning opportunity, preparing associates for advancement to the Mobile Expert role by building skills in customer engagement and sales.

Responsibilities

  • Build proficiency in serving and selling to customers while providing a world-class customer experience.
  • Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
  • Explore individual customer needs and provide hands-on demonstrations of the latest technology.
  • Engage in side-by-side selling to find personalized solutions for customers.
  • Approach service and sales needs with composure, integrity, and compassion.
  • Become skilled in using digital tools during customer interactions and onboarding.
  • Complete training on T-Mobile's in-store experience, new skills, and processes.
  • Maximize time on shift by seeking information and learning about innovations in wireless technology.
  • Establish relationships with T-Mobile employees across channels to enhance the customer experience.
  • Identify and handoff small business leads and support team initiatives.

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, preferably in a retail environment (Required)
  • Passionate customer advocate with a desire to connect and engage (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas (Required)
  • Effective at balancing customer needs and performance goals (Required)

Benefits

  • Medical, dental, and vision insurance
  • Flexible spending account
  • 401(k) plan
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
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