Venue Technology Supervisor – Raymond James Stadium
About The Position
Legends and ASM Global have partnered to redefine excellence in sports, entertainment, and live events. Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers. This partnership includes overseeing the food and beverage program development and management for concessions, suites, and premium areas for all game days, concerts, special events, and any food and beverage related activations. The Venue Technology Supervisor will report to the Venue Technology Manager and is primarily responsible for managing the technology needs of the Food & Beverage operation at Raymond James Stadium. This includes managing third-party vendors, venue technology projects, Point of Sale technology (terminals, peripherals, etc.), desktop support, and day-to-day management support. The successful candidate will lead a team providing operational support to users and ensures the availability, stability, and security of business systems and IT infrastructure platforms.
Requirements
- Excellent communication skills
- Effectively influence others
- Ability to make decisions quickly
- Exhibit a high-level of maturity
- 3 + years of relevant experience, ideally in the Hospitality or Tourism industry
- Experience with POS systems, preferably Clover Sport
- Solid analytical and problem-solving skills
- Proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion
- Ability to establish and maintain effective working relationships with all internal and external stakeholders
- Strong verbal and written communication skills, with the ability to communicate with all levels of staff
- Ability to motivate and lead teams
- Must be able to adapt to environment changes immediately
- Availability open to event-based schedule, including late hours and weekends
- Working knowledge of Microsoft Office 365 to include operating system, office systems
- Basic understanding of PCI risk and compliance
- Ability to be on feet and walk long distances
- Ability to lift items up to 50 lbs.
- Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
Responsibilities
- Provide level 1 & 2 support to all point-of-sale system problems and escalate when necessary
- Conduct stadium walk-through to ensure all systems are operational prior to and during all events
- Managing and optimizing deployment of hourly and event-day resources
- Diagnosis of software, firmware & hardware issues and execution of solutions
- Replacement of defective hardware before, during and after events
- Maintain an updated inventory of POI devices
- Back office systems support
- Ensure proper recording, documentation and closure of steps taken to resolve issues and fulfill requests
- Maintain constant communication to effectively log daily issues and remedial actions taken
- Assess and prioritize issues and requests accordingly to minimize operational impact
- Maintain a thorough knowledge of the organization and adhere to all standards and practices
- Initiate and implement improvements to areas of responsibility
- Performing additional related duties, tasks and responsibilities as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
