Venue Technology Assistant at AT&T Stadium

ASM Global • Grapevine, TX

4d • Onsite

About The Position

The Venue Technology Assistant supports the daily operation, maintenance, and troubleshooting of audio/visual (A/V) and venue technology systems across the property. This role is critical in ensuring that all A/V and IT-related equipment is functioning efficiently for events, guests, and internal teams.

Requirements

• 1–3 years of experience in A/V installation, configuration, maintenance, or related technology support roles.
• Strong technical skills with the ability to diagnose and resolve A/V and IT hardware issues.
• Excellent problem-solving abilities and attention to detail.
• Strong interpersonal and communication skills.
• Ability to work independently, as well as collaboratively within a team.
• Experience with Microsoft and Mac OS environments, system administration basics, and office productivity software.
• Ability to lift equipment and perform physical tasks related to installations and system maintenance.
• Reliable transportation required.

Nice To Haves

• Bachelor’s degree in information systems, computer science, electrical engineering, or related field preferred (equivalent experience accepted).
• Experience with professional A/V systems such as Dante, Q-SYS, Crestron, Shure, or similar platforms preferred.
• Familiarity with industry standards, safety practices, and A/V best practices.
• Relevant certifications (CTS, manufacturer-specific, or networking-based) are a plus.
• Ability to work in a fast-paced, event-driven environment with flexibility for evenings, Weekends, and holidays.

Responsibilities

• Assist with installation, configuration, and setup of A/V equipment, including wiring, cabling, racks, displays, projectors, microphones, and related hardware.
• Support ongoing maintenance and troubleshooting of venue A/V systems to ensure optimal performance and reliability.
• Conduct routine system inspections, preventative maintenance, and quality assurance checks.
• Document all installation activities, maintenance tasks, inventory, and equipment updates accurately.
• Respond to internal A/V and venue technology support requests quickly and professionally.
• Track equipment repairs, coordinate RMAs, and maintain organized logs of inbound/outbound hardware.
• Assist in generating reports related to system performance, maintenance schedules, service needs, and incident resolution.
• Collaborate with vendors and service providers to resolve technical issues and implement system changes.
• Serve as an on-site point of contact for A/V support during events, meetings, and venue operations.
• Maintain strong working knowledge of venue systems, organizational standards, and technology protocols.
• Provide excellent customer service and communication across all departments and leadership levels.
• Support additional technology-related duties assigned by Venue Technology leadership and Legends management.
• All other duties as assigned.

Benefits

• Legends & ASM Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree