Vehicle Operations Specialist

Rivian - Chelsea, MA

Full-time - Entry Level

Chelsea, MA

Transportation Equipment Manufacturing

About the position

The Vehicle Operations Specialist (VOS) at Rivian plays a crucial role in the Delivery & Field Operations organization, focusing on vehicle logistics, quality control, and customer experience. This position is ideal for individuals who are detail-oriented, enjoy organizing, and thrive in a values-based culture that promotes diversity. The VOS will work collaboratively with various teams to ensure operational excellence and continuous improvement, making it a gateway to a career in operations management.

Responsibilities

• Receive, inspect and process incoming inventory, including completing paperwork
• Ensure quality standards through washing vehicles, detailing, and correction activities
• Maintain the delivery readiness of vehicles
• Conduct quality control process for delivery ready vehicles and manage the communication of defects to service department
• Responsible for organizing and maintaining secure key management for vehicle inventory
• Maintain inventory lot and ensure that there are safe and usable drive lanes in the lot at all times
• Shuttling vehicles to/from secondary locations including customer and fleet vehicles
• Maintain adequate inventory of essential supplies
• Prepare, inspect, and stage customer trade ins for remarketing to be transported to the auction via carrier
• Conduct various weekly, monthly, quarterly audit process
• Work cross-functionally with proper communication and collaboratively with other teams onsite and remote
• Participates in workshops that improve quality and efficiency with guidance from leads/managers
• Proficiency with computers and software including Microsoft Office, and internal business platforms
• Complete additional work and tasks as requested by the leadership team

Requirements

• 1+ years' of experience with operations, logistics, or lot management; previous EV or detailing experience valued
• Must be at least 21 years of age
• High School Diploma or GED required
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays
• Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
• Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period
• Ability to obtain and maintain local sales licenses if applicable in your state/province
• Adaptable to a fast-paced and constantly changing environment
• Ability to multitask and prioritize tasks based on level of importance and urgency
• Ability to work autonomously and consistently with limited direction
• Willingness to work in various working conditions including being in an active service center or unpredictable weather conditions
• Strong understanding of written and spoken English

Nice-to-haves

• Experience in retail, warehousing, and service industries
• Detailing experience
• Experience with electric vehicles (EV)

Benefits

• Flexible working schedule
• Opportunity for career growth
• Diversity and inclusion initiatives