About the position
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We work in a service industry and embrace a 'we' versus 'I' culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do. We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us!
Responsibilities
- Communicate in a professional manner with customers (dealer or consumer)
- Resolve any customer inquiries in a friendly, courteous, and professional manner; advise management of all complaints or incidents
- Ensure internal and external customers receive prompt, efficient, and courteous attention
- Inspect vehicles for signs of wear, tear, neglect, damage, previous repair, mechanical or structural damage.
- Complete inspection of vehicles and ensure adherence to the defined program for the customer.
- Capture data accurately on a mobile device, and work comfortably with software and technology.
- Deliver results in a timely manner
- Maintain productivity levels as set forth by management.
- Deliver consistent, accurate inspections with a minimal rate of errors in accordance with reasonable expectations set forth by management.
- Collaborate with management and sales team members on customer needs with insights to improve services provided
- Maintain equipment and tools properly and advise the manager of any equipment maintenance or breakdown needed
- Ensure vehicles are in clean condition with radios, seats, mirrors, and other convenience items in the same position as when the vehicle arrives
- Submit completed condition reports using the appropriate technology made available to you to complete the vehicle inspection
- Complete road test if required by contract or inspection type
- Keep current on technology updates, new releases, and product development
- Understand the functionality and ability to use tools such as paint meter, OBD scanner, etc.
- Develop and maintain knowledge and expertise in areas of competitor products
- Other duties as assigned.
Requirements
- Must be at least eighteen (18) years of age.
- Must be qualified to operate a motor vehicle and possess a valid driver's license.
- Must have a demonstrated ability to read, write, and communicate effectively in English.
- Must have the ability to physically operate vehicle equipment and tools.
- 1 year Automotive experience: Repair Shop, Educational, Hobby
- Mechanical Aptitude
- Ability to enter data on a hand held device
- Ability to identify previous repair after appropriate training
- Ability to identify basic mechanical issues (sludge, suspension damage, radiator damage)
Benefits
- Competitive Pay
- Quality Benefits
- Holiday and Paid Time Off
- Education and Equipment Reimbursement Programs
- Matching 401(k)
- Career Path Opportunities
- And More!
