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CarMax - Fort Lauderdale, FL
posted 2 months ago
Full-time
Fort Lauderdale, FL
10,001+ employees
Motor Vehicle and Parts Dealers
About the position
The Vehicle Condition Assessor (VCA) position at CarMax is focused on delivering exceptional customer service by accurately assessing and communicating vehicle conditions for customer appraisals. The role involves collaboration with various departments to ensure a seamless customer experience and includes responsibilities such as vehicle assessments, inventory management, and assisting with wholesale auction operations.
Responsibilities
- Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information about customer appraisals.
- Perform quality and timely imaging of Retail and Wholesale vehicles for CarMax websites.
- Complete vehicle secures, including reading and verifying appraisal entry information for any discrepancies.
- Complete vehicle walkarounds and communicate information accurately and in a timely manner.
- Assist the Merchandising Department with maintaining inventory and executing customer transfers.
- Complete final condition verifications on inventory acquired through online customer channels.
- Assist in the preparation and operation of the wholesale auction.
- Partner with Inventory and Sales Departments to conduct lot merchandising as needed.
- Assist the Merchandising Department with various other projects and office duties as needed.
- Assist with on-boarding of new associates.
- Complete assigned tasks independently and follow up after completion.
Requirements
- Deliver exceptional customer service and work with other departments to create Iconic Customer experiences.
- Ability to follow detailed, standardized processes to complete work.
- Read, interpret, and transcribe data to maintain accurate records.
- Multi-task in a high energy, fast-paced work environment.
- Speak and listen effectively when dealing with internal and external customers.
- Function effectively within other departments in a team-oriented environment.
- Successfully complete all required Workday training.
- Position requires a valid driver's license.
Benefits
- Flexible work hours with shifts that may include nights, weekends, and holidays.
- Training and development opportunities.
- Employee discounts on vehicle purchases and services.
