Vault Teller - Frankfort, KY

Independence Bank•Frankfort, KY

2d•Onsite

About The Position

A Vault Teller is responsible for all cash and coin in a location’s vault. This position will be required to work into a Saturday rotation. The Teller undertakes bank transactions and interacts directly with customers. A Teller is usually the first person a customer sees when they walk into one of our locations.

Requirements

High School or GED
Two (2) years of teller experience required
Independence Bank Teller Certification within 6 months
Independence Bank Vault/Lead Teller Certification within 6 months
Requires completion of Teller Fundamentals and Teller Level Up training within three (3) months
Customer service skill
Customer/client orientation
Cash handling
Oral communication skills
Problem-solving skills
Accuracy and attention to detail
Situational judgment skills
Ability to maintain confidential information
Clerical and administrative skills

Nice To Haves

customer service experience preferred

Responsibilities

Greets all customers and visitors when they enter the location lobby or approach the drive-thru
Orders currency and coins for location
Counts and records money received and sent for shipment from Federal Reserve and other Bank locations
Balances vault currency and coin daily
Processes daily transactions including receiving deposits, cashing checks, accepting loan payments, and disbursing cash
Identifies counterfeit currency
Cashes checks and payout money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
Explains, promotes, and sells specialized products such as cashier’s checks and prepaid gift cards
Exchanges foreign currency
Performs services for customers including ordering bank cards and checks
Records all transactions promptly, accurately, and in accordance with bank procedures
Performs as a team member in allocating and coordinating the workflow
Answers inquiries regarding checking and savings accounts and other bank related products
Assists customers in solving account errors or problems, providing account balances, etc.
Balances currency, cash and checks in cash drawer daily; arrange monies according to denomination
Promotes and maintains positive relations with all contacts, customers, and potential customers
Assists with training for Tellers and Customer Service Representatives
Assists the Teller Supervisor with answering questions regarding bank policies and procedures
Opens, closes, and maintains customer accounts, including checking, savings, CDs, and IRAs
May be responsible for bank openings and/or closings
May be required to work drive-thru