Valet - South University - FT Days

Sanford Health • Fargo, ND

4d • Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This position provides coverage at our South University Medical Center from 7:30-3:30pm M-F. No weekends/No holiday. The Valet will possess outstanding front-line customer service skills and create a positive first and last impression to customers (patients, families, visitors, etc.) who use Valet Service at any valet entrance. The Valet will display extraordinary professionalism and tact when interacting with customers at stressful and busy times. The Valet must exert self-confidence and remain in control amidst distractions, demonstrating empathy and a caring attitude toward customers that are under stress. The Valet must be able to work outside in all kinds of environmental elements and walk up to eight miles a day at a steady pace. These services of valet include assisting patients, families, and other customers by meeting and greeting them, parking their vehicle, providing directions, assisting anyone using handicapped areas and offering any other reasonable services. Valets are responsible for the general upkeep, inside and outside, of all valet entrances. When patients and visitors are ready to leave, the valet will retrieve the vehicle and return it to the customer. The valet is also expected to assist any healthcare staff when discharging patients. This may include opening vehicle doors and/or loading personal belongings into the vehicles. The Valet is expected to create a favorable image of the Sanford campus by demonstrating a warm and caring attitude towards patients, visitors and family members, and their vehicle. The Valet is willing to extend a hand and welcome people. Good communication skills are required to deal effectively, tactfully, and courteously with all guests. The Valet must be perceptive to the needs of patients, visitors and family members and seek appropriate resources when needed. The Valet must have a positive attitude, the ability to learn quickly and adapt easily to change. The Valet must possess good problem-solving skills. If unable to answer a customer's question, the Valet must use available resources to try to find the answer. The Valet must be able to consistently demonstrate good judgment during unusual circumstances and possess good critical thinking skills. The Valet may be required to transport non-emergent patients and visitors within a one-mile radius of the originating medical care facility.

Requirements

• Ability to work outside in all kinds of environmental elements
• Ability to walk up to eight miles a day at a steady pace
• Demonstrated ability to problem solve
• Demonstrated ability to provide excellent customer service
• Ability to operate all types of motor vehicles using manual or automatic transmissions
• Good communication skills required to deal effectively, tactfully, and courteously with all guests
• Perceptive to the needs of patients, visitors and family members and seek appropriate resources when needed
• Positive attitude
• Ability to learn quickly
• Ability to adapt easily to change
• Possess good problem solving skills
• Ability to use available resources to find answers
• Ability to consistently demonstrate good judgment during unusual circumstances
• Possess good critical thinking skills
• Current valid driver’s license
• Meet all medical guidelines for Sanford Health Category II drivers

Nice To Haves

• High school diploma or equivalent preferred
• Previous work experience in customer service environment beneficial
• Health care experience preferred
• Driver history must comply with Sanford driver qualification standards for insurability

Responsibilities

• Meet and greet customers (patients, families, visitors, etc.)
• Park and retrieve vehicles
• Provide directions
• Assist individuals using handicapped areas
• Offer other reasonable services to customers
• Maintain general upkeep of valet entrances (inside and outside)
• Assist healthcare staff when discharging patients, which may include opening vehicle doors and/or loading personal belongings into vehicles
• Operate all types of motor vehicles using manual or automatic transmissions
• Transport non-emergent patients and visitors within a one-mile radius of the originating medical care facility

Benefits

• Health/Dental Package
• Paid time off
• Matching 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED