Guest Services Manager - Historic

The Historic Davenport Hotel, Autograph Collection•Spokane, WA

5d•$60,000 - $60,000•Onsite

About The Position

The Historic Davenport Hotel, Autograph Collection is a prestigious, iconic hotel located in Spokane, Washington, offering exciting job opportunities for hospitality professionals seeking to be part of a historic and renowned team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and unmatched elegance. The hotel boasts a rich history, stunning architecture, and luxurious amenities, making it a sought-after destination for both business and leisure travelers. As a team member, you will have the opportunity to work in a unique and historic environment, providing outstanding service to guests from all over the world. The Historic Davenport Hotel values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded in a truly special setting. Are you a customer service-oriented professional with a passion for hospitality and a knack for managing teams? Join us as a Valet Manager and lead a team of dedicated valet attendants in providing exceptional service to our guests. As a Valet Manager, you will oversee the daily operations of the valet department, ensuring seamless parking and retrieval of vehicles, while delivering a memorable experience to our valued guests. With your leadership skills and commitment to excellence, you will create a positive and efficient work environment, where teamwork and exceptional service are at the forefront. If you thrive in a fast-paced, guest-centric environment and are ready to take the next step in your hospitality career, apply now and become part of our vibrant team!

Requirements

Customer service-oriented professional with a passion for hospitality
Knack for managing teams
Leadership skills
Commitment to excellence
Thrive in a fast-paced, guest-centric environment

Responsibilities

Manage a team of valet attendants and ensure smooth operation of the valet department
Provide exceptional customer service to guests, greeting and assisting with their parking needs
Oversee parking operations, including traffic flow and vehicle organization
Train and mentor valet attendants on service standards, safety procedures, and driving techniques
Monitor and maintain accurate records of vehicle inventory and parking transactions
Collaborate with other departments to ensure seamless guest experiences
Handle guest concerns and resolve any issues that arise in a professional and timely manner
Implement and enforce safety protocols and procedures to ensure a safe work environment