Valet Guest Service Manager - Annapolis, MD

Parking Management Company - Annapolis, MD

Full-time - Mid Level

Annapolis, MD

Personal and Laundry Services

About the position

The Valet Guest Service Manager at Parking Management Company (PMC) is responsible for overseeing the daily operations of the valet team, ensuring exceptional guest service and high standards of service quality. This role involves leading and motivating a team of valets, implementing policies and procedures, and addressing guest concerns to enhance the overall guest experience. The manager plays a pivotal role in fostering a collaborative work environment and contributing to the success of valet operations.

Responsibilities

• Lead, motivate, and manage a team of valets, fostering a positive and productive work environment
• Oversee the day-to-day operations of the valet service, ensuring smooth and efficient operations
• Implement and enforce valet policies and procedures to maintain the highest standards of service quality
• Train and develop valets, providing ongoing coaching and mentorship to enhance their skills and knowledge
• Address guest concerns and complaints promptly and professionally, ensuring their satisfaction
• Collaborate with hotel management and other departments to ensure seamless service integration
• Monitor and analyze valet performance metrics, identifying areas for improvement and implementing corrective actions
• Maintain a safe and secure valet area, adhering to all safety and security protocols
• Contribute to the development and implementation of strategic initiatives to enhance the valet service

Requirements

• Minimum of 5 years of experience in the hospitality industry, with at least 2 years of supervisory experience
• Proven track record of success in leading, motivating, and developing teams
• Exceptional customer service skills, with a demonstrated ability to handle guest concerns and complaints effectively
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Attention to detail and a commitment to maintaining the highest standards of service quality
• Excellent communication and interpersonal skills, with the ability to build rapport with team members, guests, and hotel management

Benefits

• Competitive salary commensurate with experience
• Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a retirement savings plan
• Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience
• Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations
• Professional development opportunities, including training, conferences, and mentorship programs