VA Home Care Service Coordinator

Ambercare - Albuquerque, NM

Full-time

Albuquerque, NM

Ambulatory Health Care Services

About the position

The Service Coordinator at Addus is responsible for overseeing administrative and operational activities within the branch, ensuring that clients receive optimal service according to their care plans. This role involves coordinating HR functions, payroll, scheduling, and addressing client issues in collaboration with the Branch Manager or Agency Director. The position requires a strong focus on compliance, employee training, and maintaining a professional work environment.

Responsibilities

• Oversee the new hire process for all new employees and ensure all documentation is completed timely and accurately.
• Ensure all employee records (including payroll records) are current, accurate and updated as needed.
• Collaborate with the Corporate HR team for benefit enrollment processes.
• On-board and train new branch Administrative employees.
• Provide thorough, complete follow-through on escalated client complaints and theft claims.
• Ensure WOTC applications, Forms I-9 and any other applicable paperwork is completed timely for each new employee.
• Report all new Leave of Absence requests appropriately and assist the HR team with the leave process.
• Set up training for all new and current employees, overseeing or facilitating classes including quarterly in-service meetings.
• Coordinate Internal Audit Responses to the Contracts Department and QA team for employee files only.
• Oversee compliance with HR processes and procedures throughout the branch.
• Ensure all required A/P related paperwork is scanned and submitted for payment.
• Follow up on all Private Duty 'Hot-Lead' Assessments and Deposits.
• Supervise monthly Service Monitoring Calls with state Department on Aging.
• File APS Reports and follow up with agency; handle related employee issues as appropriate.
• Respond to and resolve all service complaints filed with the state or state agencies.
• Ensure the appearance of the branch's open environment is professional: neat, clean, orderly and generally free of clutter.
• Supervise the purchasing and material management functions for all branch office supplies.
• Maintain a high degree of confidentiality at all times due to access to sensitive information.
• Maintain regular, predictable, consistent attendance and be flexible to meet the needs of the agency.
• Follow all Medicare, Medicaid, and HIPAA regulations and requirements.
• Abide by all regulations, policies, procedures and standards.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent
• NA licensure preferred
• Preferred additional education such as a diploma from an accredited vocational school or college
• Three to five years of recent experience working in a healthcare environment or related field
• Understanding of basic medical terminology
• Interpersonal, organizational and communication skills
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program
• Bilingual Preferred

Benefits

• Medical, Dental and Vision Benefits
• Monthly Bonus
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts