About the position
The Utility Houseperson at Bellagio is primarily responsible for maintaining the cleanliness and overall appearance of the property, contributing significantly to the guest experience. This role is essential in ensuring that guests have a memorable stay, as cleanliness is a key factor in their satisfaction. The Utility Houseperson will engage in various cleaning tasks, including maintaining carpets, upholstery, glass table tops, and windows, as well as polishing marble surfaces and rearranging furniture in guest rooms as needed. This position requires a proactive approach to cleanliness and attention to detail, ensuring that all areas meet the high standards expected at Bellagio. In the day-to-day operations, the Utility Houseperson will utilize specialized cleaning equipment such as bonnet machines, extraction tools, and furniture cleaning machines to effectively remove stains and maintain the quality of furnishings. The role involves performing bonnet cleaning for up to 25 rooms and shampooing for 15 rooms daily, as well as handling the cleaning of biohazard areas when necessary. General cleaning duties will include thorough dusting of high and elevated areas, removing marks and dirt from baseboards, and ensuring that guest rooms and hallways are kept in pristine condition. Additionally, the Utility Houseperson will be responsible for delivering linens to various floors and replenishing supplies in Guest Room Attendant locker rooms. Reporting any maintenance issues, such as torn carpets or damaged furniture, is also a critical part of the job. Safety is paramount, and the Utility Houseperson must adhere to safety standards when installing and removing air purifiers and ozone machines. This role requires flexibility, as the Utility Houseperson must be able to work various shifts, including weekends and holidays, to meet the needs of the property and its guests.
Responsibilities
- Maintain cleanliness of carpets, upholstery, glass table tops, and windows.
- Polish marble and rearrange furniture in guest rooms as requested.
- Utilize bonnet machines, extraction tools, and CFR to remove stains from chairs and couches.
- Perform bonnet cleaning for 25 rooms and shampooing for 15 rooms per day.
- Handle cleaning of biohazard areas.
- Conduct general cleaning of guest rooms and hallways.
- Perform thorough dusting of high and elevated areas.
- Remove marks, dirt, and dust from baseboards.
- Pull beds away from walls to dust behind headboards.
- Deliver various linens such as sheets, pillowcases, and terry items to floors.
- Replenish linen supplies in Guest Room Attendant locker rooms.
- Report any torn carpet, wall finishes, or damaged furniture requiring repair.
- Safely install and remove air purifiers/ozone machines while adhering to safety standards.
- Report any maintenance calls to supervisor.
- Perform all other job-related duties as assigned.
Requirements
- Must be 18 years of age or older.
- Able to effectively communicate in English, in both written and verbal forms.
- Must be able to work various shifts, including weekends and all holidays.
- Must be able to lift at least eighty (80) lbs. at a time.
- Have physical stamina and proper mental attitude to deal effectively with guests, management, and other employees.
- Six (6) months of previous cleaning experience in a similar resort style setting.
- Six (6) months of previous experience with maintenance on various floor surfaces using related cleaning, buffing, and extraction equipment.
- Working knowledge of cleaning equipment, supplies, and chemicals used daily.
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.
- Able to effectively communicate in both English and Spanish, in both written and verbal forms.
- Professional appearance and demeanor.
Benefits
- Free meals in our Bellagio employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Professional and personal development opportunities through employee programs and network groups
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
