City of Cedar Park (TX) - Cedar Park, TX

posted 4 days ago

Full-time - Entry Level
Cedar Park, TX
Executive, Legislative, and Other General Government Support

About the position

The City of Cedar Park is seeking qualified applicants for the position of Utility Analyst. This position will assist in the development, enhancement and implementation of procedures related to the daily data generated by the Advanced Metering Infrastructure (AMI) analytics software; maintain records and provide guidance regarding backflow prevention devices and required testing; work to maintain a high level of compliance regarding backflow testing; assists with the City's water conservation efforts and programs; performs research on utility programs; and provides customer outreach.

Responsibilities

  • Monitor, research, and take appropriate action, to include customer outreach, regarding all usage alerts generated by the metering analytics software.
  • Create service orders and dispatch other field personnel as needed for certain alert types, such as reverse flow, continuous flow, no usage, no meter communication, meter tampering, etc.
  • Investigate and troubleshoot metrology equipment and backflow device verification in field operations.
  • Monitor and analyze individual & area billing cycles and city-wide usage trends for abnormally high or low trends and take appropriate action.
  • Make recommendations in improving AMI effectiveness and efficiency by analyzing highly complex and/or specialized data.
  • Review technical data and information to ensure completion and accuracy. Create, generate, and analyze customized usage and metering reports.
  • Facilitate the implementation and continued marketing and education of an online customer portal.
  • Department liaison for software vendor and any related issues; and monitor software settings for the effectiveness of alerts and alarms.
  • Maintain records and provides guidance to customers and contractors regarding required backflow prevention testing to ensure regulatory compliance; and perform outreach to residents regarding high usage and continuous flow.
  • Research, develop, and implement programs, plans, projects and other promotional and educational activities associated with the various divisions.
  • Create presentations, advanced spreadsheets, tables, graphs and charts for various department initiatives.
  • Administer various programs, to include backflow prevention, asset management, water conservation, rebate programs, and routine meter accuracy compliance program.
  • Prepare and deliver consumption reporting to various regulatory agencies.
  • Provide support in developing strategies for addressing consumption issues within high-usage areas and promotes additional conservation.
  • Assist with active public information programs and educate customers and the public about resource conservation and other utility programs.
  • Assist with the preparation of grant applications and perform regulatory and market research.
  • Participate in regional conservation groups to include Central Texas water Efficiency Network and the Clean Air Coalition Advisory Committee with the Capital Area Council of Governments.
  • Conduct meetings and presentations of analytical findings and conclusions to PW&U leadership.
  • May perform other duties as assigned.

Requirements

  • Bachelor's Degree in Business Administration, Public Administration, Statistics, Research Methodology, or other related field of study.
  • Two (2) years of administrative and/or analytical professional experience.
  • Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
  • Valid Texas driver's license, with an acceptable driving record.

Benefits

  • City-subsidized health benefits
  • Life and disability insurance
  • A variety of voluntary benefits
  • A robust pension plan with TMRS
  • A down-to-earth casual environment and dress code
  • A positive team-oriented culture
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