Utilities Specialist

Evergreen Residential Holdings, LLC•Dallas, TX

2h•Hybrid

About The Position

Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts. We are looking for individuals who are experienced in Property Management operations, passionate about the resident experience, and who thrive in a fast-paced environment to join our team. This position is based in our office in Dallas, TX with the opportunity to work from home one day per week.

Requirements

High school diploma required plus 2+ years of general office or call center experience
Excellent computer skills including proficiency with the Microsoft Office suite including Word, Outlook, and Excel
Organized with strong attention to detail
Demonstrates the ability to take initiative, be independent and a self-starter
Effective project management skills and able to manage multiple projects and priorities
Good time-management skills, able to consistently meet goals and deadlines without sacrificing quality
Exhibits sound judgment and decision-making ability
Strong interpersonal, oral, and written communication and reading skills
Able to work effectively under pressure and operate in a fast-paced work environment

Nice To Haves

HOA or property management experience a definite plus

Responsibilities

Manage all aspects of utility onboarding and other utility matters
Update utilities database, as needed
Communicate with residents and 3rd party utility companies daily
Utilize exceptional interpersonal skills to develop a strong working relationship with providers and residents
Assist leadership and colleagues as needed. Work collaboratively with all team members
Provide a timely response to all resident requests from internal and external parties
Assist with utility billing and general business functions
Acquire and maintain knowledge of current state, Local, and utility policies and/or procedures
Assist with resolving and documenting utility liens
Other activities as assigned by your manager.