Used Car Sales Specialist

About the position

Chapman Chevrolet in Tempe is seeking sales professionals committed to creating amazing customer experiences to join our growing team! With in-store and online buying options and an impressive inventory selection, we have made it easier than ever for customers to purchase their next vehicle. As a Used Car Sales Specialist, you will work with customers interested in our pre-owned inventory, providing superior customer support, guiding customers throughout each step of the sales process. When you join our team, you will enjoy a positive, supporting team environment, stability, incredible earning potential and unrivaled benefits!

Responsibilities

• Respond to internet, live chat and phone inquiries promptly using phone, email and texting to generate sales appointments.
• Follow up with leads who are not ready to make an appointment or are a no-show.
• Log daily sales lead activities in the CRM platform.
• Convert visitors into customers by understanding their needs and interests, and pairing them with a vehicle best suited for their lifestyle.
• Remain up-to-date on product offerings and perform professional vehicle demonstrations, highlighting vehicle features and technology and explaining the benefits of optional add-on packages.
• Assist customers with the completion of sales and financing paperwork.
• Deliver sold vehicles to the customer, ensuring the highest level of client satisfaction.

Requirements

• 1 year of experience in a customer service or sales environment is required.
• Previous new or used car sales experience is a plus, but we provide training to help you succeed!
• Excellent customer service, interpersonal and negotiation skills, in person and over the phone.
• The ability to think from the customer's perspective to understand their concerns or objections and respond thoughtfully.
• An impressive work ethic and drive to achieve performance goals.
• Strong computer skills including typing, internet usage and navigating CRMs.
• Bilingual is a plus!
• A valid driver's license and clean driving record are required.
• Must pass a pre-employment background check and drug screening.

Benefits

• Attractive Commission Pay Plan: Enjoy uncapped earning potential - You control your income!
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!
• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
• Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.