(USA) Store Lead

$80,000 - $100,000/Yr

Wal-Mart - Benton Harbor, MI

Full-time - Manager

Benton Harbor, MI

General Merchandise Retailers

About the position

The position involves directing and guiding management and hourly associates on customer service techniques, ensuring customer needs are met, and resolving complaints within company guidelines. The role also includes driving financial performance by managing budgets, sales, and expenses, and participating in community outreach programs. The individual will oversee facility operations, set service standards, and ensure quality assurance. Additionally, the position requires providing supervision and development opportunities for associates, promoting company policies, and evaluating the effectiveness of current plans and programs.

Responsibilities

• Direct and guide management and hourly associates on customer service approaches.
• Ensure customer needs and complaints are resolved within company guidelines.
• Drive financial performance by managing budgets and expenses.
• Participate in community outreach programs and represent the company.
• Direct facility operations and set standards for service levels.
• Provide supervision and development opportunities for associates.
• Promote and support company policies and values.
• Evaluate the effectiveness of current plans and programs.

Requirements

• 1 year's general management experience with financial accountability.
• 2 years of college; OR 1 year's retail experience and 1 year's experience supervising 10 associates; OR 2 years' general work experience and 1 year's experience supervising 10 associates.
• Successful completion of job-required trainings and assessments.

Nice-to-haves

• Bachelor of Science in Business Management and Leadership.
• General work experience supervising 20 or more direct reports.

Benefits

• Medical, vision, and dental coverage.
• 401(k) and stock purchase plans.
• Company-paid life insurance.
• Paid time off including sick leave, parental leave, and bereavement.
• Short-term and long-term disability.
• Company discounts.
• Education assistance for associates and dependents.