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(USA) Staff, Content Strategist - API Technical Wr...
Walmart - Sunnyvale, CA
posted about 1 month ago
About the position
The position at Walmart Global Tech involves creating and managing technical documentation for API products. This role is essential in supporting a global team by ensuring that documentation is clear, accurate, and user-friendly. The candidate will work closely with various teams to identify content needs and produce high-quality documentation that enhances the user experience. This hybrid role is based in Sunnyvale, California, and requires a blend of technical skills, project management, and communication abilities.
Responsibilities
- Gather information, interview subject matter experts (SMEs), and conduct research.
- Partner closely with engineering, product, operations, and onboarding teams to identify content gaps.
- Work with product stakeholders to identify API audience information, requirements, and documentation deliverables.
- Synthesize content requests and data from multiple sources into accurate documentation and cohesive content plans.
- Write and publish best-in-class API reference documentation, Postman collections, tutorials, getting started guides, FAQs, troubleshooting, and release notes.
- Participate in the team's efforts to establish API documentation style and process guidelines.
- Understand how end users use API-related documentation and advocate for end-user needs to produce successful documentation.
- Make recommendations to help the team choose the best API documentation writing and publishing tools.
- Contribute to the ongoing evolution of API documentation, strategy, design, and implementation.
- Provide peer reviews and coaching for team members.
- Track and report project schedules and assignments while working toward set deadlines.
Requirements
- BA/BS in Computer Science, Software Engineering, or a relevant area
- 15+ years of experience in technical product documentation
- 10+ years of experience in developer-facing API documentation
- 5+ years of developer experience
- Experience with Postman, linting tools, using a command line interface, GitHub, HTML, and CSS
- Knowledge of API technical concepts, webhooks, authentication, and authorization
- Proficiency in extracting SME knowledge and communicating it in a meaningful way
- Excellent planning, organizational, and execution skills, with an ability to manage multiple, competing priorities in a fast-paced, constantly changing environment
- Knowledge of technical writing standards and the ability to adhere to a style guide
- A track record of excellent communication and cooperation, preferably in a global and culturally diverse organization
- Excellent writing skills and the ability to make complex topics easy and engaging.
Nice-to-haves
- Experience with JIRA, Confluence, and ReadMe
- Portfolio of API documentation created in previous roles
- Experience with API documentation for marketplace platforms.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase plan
- Company-paid life insurance
- Paid time off (PTO) including sick leave, parental leave, family care leave, bereavement, jury duty, and voting
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit program covering tuition, books, and fees.
