(USA) Member Team Lead

$41,600 - $58,240/Yr

Sam's Club - Reynoldsburg, OH

Full-time - Entry Level

Reynoldsburg, OH

Merchant Wholesalers, Durable Goods

About the position

The position involves assisting management in supervising associates within a designated area, ensuring compliance with company policies, and providing excellent member service. The role includes training associates, managing membership processes, overseeing merchandise organization, and maintaining financial records. The individual will also collaborate with various stakeholders to implement business processes and support ethical standards within the organization.

Responsibilities

• Assist management with the supervision of associates by assigning duties and providing feedback.
• Train associates on processes and procedures related to member service.
• Ensure compliance with company policies and procedures.
• Support the Open Door Policy and participate in recruiting and hiring associates.
• Communicate and support membership by providing information on membership types and benefits.
• Process memberships, upgrades, and credit accounts, and encourage membership renewals.
• Participate in sales and marketing events and maintain marketing documentation.
• Provide member service by assisting with purchasing decisions and transactions.
• Oversee assigned area by handling claims and returns, organizing merchandise, and maintaining cleanliness.
• Complete accounting records and assist with financial analysis and investigations.
• Develop and implement processes to meet business needs by collaborating with managers and co-workers.
• Promote compliance with company policies and assist management with ethical issues.
• Lead and participate in teams to ensure work quality and timelines are met.

Requirements

• 6 months of retail experience including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Nice-to-haves

• Experience leading a front-end team.
• Supervisory experience including hiring, evaluating, mentoring, and managing workloads.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability coverage.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.