About the position
The position involves cultivating an environment where associates respect and adhere to company standards of integrity and ethics. This includes integrating these values into all programs and practices, developing corrective actions for violations or non-compliance, and supporting the Open Door Policy. The role supports the implementation and sustainment of digital change initiatives, mobile applications, digital roadmaps, and product launches across designated areas. It requires partnering with operators to ensure adoption and seamless execution of these initiatives through training, communication, technology, and guidance. The position also involves driving omni-channel performance and efficiencies by collaborating with stakeholders to obtain market research and data, reviewing key performance indicators (KPIs), and building action plans to improve performance. Additionally, it drives store-level efforts for omni-channel adoption through social media networks and customer interactions, while also monitoring compliance with company policies and procedures. The role includes developing and leveraging internal and external partnerships to achieve business goals and providing supervision and development opportunities for associates.
Responsibilities
- Cultivates an environment of integrity and ethics among associates.
- Supports the implementation of digital change initiatives and product launches.
- Drives omni-channel performance by collaborating with stakeholders.
- Analyzes data to identify operational gaps and develop solutions.
- Provides guidance to store associates for omni-channel service adoption.
- Tracks and reports on financial performance and recommends process improvements.
- Monitors compliance with company policies and supports the company mission.
- Develops partnerships to achieve business goals and community outreach.
- Drives execution of business plans by identifying customer and operational needs.
- Provides supervision and development opportunities for associates.
Requirements
- Bachelor's Degree in business, management, or a related field.
- 2 years' experience in retail operations or related field, or 5 years' experience in retail operations or related field.
- Valid state-issued driver's license.
Nice-to-haves
- Experience in a customer service environment.
- Experience with digital change initiatives.
- Management experience within Walmart Operations.
- Experience managing a grocery retail operation.
- Project Management experience.
- Retail Management experience.
Benefits
- Medical, vision, and dental coverage.
- 401(k) plan.
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off including sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit program.
