US Direct Account Coordinator
About The Position
Secretly Distribution seeks a full-time US Direct Account Coordinator rep to oversee a portion of our US physical indie account base. This role will be at the forefront of our US retailer and distributor partnerships with a strong focus on order fulfillment and customer service. They will work with our genre-spanning distributed label base to help shape sales expectations as well as to provide reporting and feedback throughout a campaign. As a point of contact to hundreds of indie accounts, this role will encompass all aspects of account coordination from product solicitation, orders, b2b assistance, and more.
Requirements
- Strong communication and writing skills, ability to respond to inquiries and requests promptly
- Strong interpersonal skills, able to build authentic relationships easily
- Self-motivated and goal-driven
- Ability to set priorities, multitask, meet deadlines, and interact with a large team
- Passionate about indie retail and a familiarity with Secretly Distribution labels a plus
- Previous office, customer service and/or shipping & receiving experience a plus
- Familiarity with Slack, Asana, and Microsoft a plus
Responsibilities
- Provide direct support to assigned US wholesale and retail accounts in regard to orders, product questions, returns/damages, and b2b assistance
- Build and foster relations related to our assigned account base
- Monitor and communicate expectations and campaign results for your accounts to labels
- Create and maintain frequent newsletter solicitations to Retail & US Domestic accounts
- Engage with labels and internal team to set sales expectations for new releases
- Drive improvements for Retail B2B that increase efficiency across account base
Benefits
- Paid holidays including end of the year closure
- Paid Time Off policy, which includes a separate Sick Days bank
- 401K with corporate matching
- 12 weeks for parental leave after birth or adoption paid at 100% of salary
- Commuter Benefit
- Volunteer Hours Matching Policy
- Employee Assistance Program
- Medical Health insurance covered at 100% for employee-only medical premiums
- Dental & Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
