IPinfo - Boston, MA
posted 3 days ago
About the position
IPinfo is a fast-growing "data as a service" provider delivering proprietary data products to thousands of developers and global businesses. Our data enriches applications and services with accurate IP data that can de-anonymise web traffic, personalise experiences and help manage security risks. Join a fast-paced, innovative team that's passionate about data, technology, and customer success. We're at an exciting growth stage and are looking to hire a talented and experienced US Account Manager. In this role, you will be the primary point of contact for some of our most strategic clients globally, ensuring their success with IPInfo data/services. You'll manage relationships, identify opportunities for growth, and work cross-functionally to deliver exceptional results.
Responsibilities
- Build and maintain strong, enduring relationships with key accounts.
- Serve as the primary point of contact for client communications, ensuring satisfaction and retention.
- Identify upsell and cross-sell opportunities to expand account revenue.
- Develop a deep understanding of client needs, challenges, and goals, aligning IPInfo datasets to deliver value.
- Partner with clients to create strategies for maximising their ROI from our services.
- Act as the liaison between clients and internal teams (e.g., support, product, engineering) to address technical issues or escalations.
- Manage client onboarding and implementation, ensuring a seamless experience.
- Provide clients with regular reports, insights, and recommendations to optimise their use of IPInfo services.
- Monitor account performance metrics, client feedback, and renewal risk, and act proactively to resolve issues.
- Work closely with the sales, marketing, and product teams to deliver a cohesive customer experience.
- Advocate for client needs within the company, influencing product roadmaps and priorities.
Requirements
- 3+ years of experience in account management, customer success, or a similar role, preferably in the SaaS or data services industry.
- Proven track record of managing large or strategic accounts with measurable results in revenue growth and retention.
- Strong understanding of IP data, networking, or related technologies (preferred, but not mandatory).
- Exceptional communication and presentation skills, with the ability to engage both technical and business audiences.
- Proficiency in using CRM tools (e.g., Salesforce, HubSpot) and analytics platforms to track client success metrics.
Nice-to-haves
- Growth mindset.
- Highly organised and detail-oriented, with a proactive approach to problem-solving.
- Customer-centric mindset with a focus on building long-term relationships.
- Collaborative team player who thrives in a fast-paced, dynamic environment.
Benefits
- Competitive salary and performance-based bonuses.
- Flexible remote working options.
- Opportunities for professional growth and development in a high-growth tech company.
- A collaborative and inclusive team culture that values innovation and customer success.
