About the position
The Upper Extremities Sales Associate will partner closely with Sales Representative(s) in the area to quickly learn the medical device industry and Upper Extremities business, and then contribute to the growth of that business in the assigned territory. He/she will partner with the Sales Rep(s) in all aspects of the sales call pattern, including but not limited to, covering cases in the assigned territory, marketing and promotion of the products in the assigned accounts, building of sets, managing inventory, and, as they learn and grow, beginning to convert customers to Stryker. Attend surgeries in which Stryker Upper Extremities products are used, to ensure all products are available for surgeon use in each case and to instruct surgeons regarding product use and functionality. Educate and inform doctors, nurses, and appropriate staff personnel as to the proper use and maintenance of Stryker products, product functionality and updates, changes to product portfolio, and educational programs. Work with sales teams to contact customers in order to identify sales opportunities, deliver excellent customer service, and further develop the customer relationship. Identify the needs of new prospects, in conjunction with the assigned Sales Representative, and develop appropriate responses. Following extensive product training, tailor Stryker's promotional message based upon knowledge of the customer, advise on appropriate product selection, answer customer questions about product functionality and distinguish Stryker products from those of Stryker's competitors. Perform field calls for the account(s) and assigned territory. Assist in the implementation of new sales plans and effective marketing strategies to competitively position the organization. Partner with the Sales Representative and organization to meet and exceed business targets (quotas). Serve as the primary backup contact for Sales Representative(s). Acquire a basic understanding of the field to include regulatory compliance issues and adhere to these guidelines. Assist in the resolution of any problems or questions that arise in account(s). Partner with Sales Rep(s) on inventory management and building of proper inventory levels and sets to meet customer needs. Assist and partner with Sales Rep(s) in acquiring and processing Customer Purchase Orders (POs) for proper invoicing. Maintain training in sales skills and products. Market the product line to customers, based upon knowledge of functionality, features, and factors that differentiate Stryker's Upper Extremities products from those of its competitors. Remain current on industry, customer, and competitive trends. Participate in and attend sales meetings and professional association meetings outside of regular business hours. Consistently adhere to compliance and the principles of responsibility (AdvaMed) by maintaining the privacy and confidentiality of information; protecting the assets of the organization; acting with ethics and integrity; reporting non-compliance; and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements, and Company's policies and procedures.
Responsibilities
- Partner closely with Sales Representative(s) to learn the medical device industry and Upper Extremities business.
- Contribute to the growth of the business in the assigned territory.
- Cover cases in the assigned territory and market products in assigned accounts.
- Build sets and manage inventory.
- Attend surgeries to ensure product availability and instruct surgeons on product use.
- Educate doctors, nurses, and staff on product functionality and updates.
- Identify sales opportunities and develop customer relationships.
- Tailor promotional messages based on customer knowledge.
- Perform field calls for assigned accounts.
- Assist in implementing new sales plans and marketing strategies.
- Serve as primary backup contact for Sales Representative(s).
- Assist in resolving problems or questions in accounts.
- Partner on inventory management and building proper inventory levels.
- Assist in acquiring and processing Customer Purchase Orders (POs).
- Maintain training in sales skills and products.
- Market the product line based on knowledge of functionality and features.
- Stay current on industry, customer, and competitive trends.
- Participate in sales meetings and professional association meetings.
- Adhere to compliance and ethical standards.
Requirements
- Bachelor's Degree OR Associate's degree or Medical Certification (i.e. CST, PT, CPT, etc.) + at least 2 years of professional and/or related experience.
- High School Diploma + at least 4 years of professional and/or related experience.
- 4+ years of active duty military service.
