Upcoming 2025 Remote Customer Service Representative Opportunities - OH and PA areas

$33,400 - $46,800/Yr

NiSource - Columbus, OH

Full-time - Entry Level

Remote - Columbus, OH

Utilities

About the position

The Remote Customer Service Representative position at Columbia Gas involves assisting customers with a variety of inquiries related to their utility services. This role requires strong communication skills and the ability to handle complex customer interactions in a fast-paced environment. Representatives will be responsible for processing billing inquiries, handling emergency calls, and providing support for service orders, all while maintaining a focus on customer satisfaction.

Responsibilities

• Processing billing calls and investigating meter read and other requests related to billing accuracy or payment.
• Handling emergency calls from customers.
• Processing customer move-ins, adds, and transfers.
• Processing refunds, compensation requests, and changes to accounts.
• Routing escalated customer issues for resolution.
• Making referrals and processing requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy, or other programs as necessary.
• Processing order inquiry calls, initiating service orders, and providing service order status updates.
• Assisting customers with credit/payment arrangements.
• Directing customers to the appropriate self-service channels as necessary.
• Meeting individual deadlines, metrics, and team goals.
• Multi-tasking while effectively focusing on priority issues.
• Working cooperatively in a group environment to achieve common goals.

Requirements

• High school diploma or equivalent.
• One (1) year of customer service experience.
• Computer skills including navigating multiple tabs, windows, and systems.
• Must be able to type a minimum of 25 WPM (Words Per Minute).
• Solid written and verbal communication skills.
• For bilingual candidates: must take bilingual aptitude test (Spanish), possess solid written skills in English and Spanish, and speak fluent English and Spanish.
• Must be 18 years of age or older.

Nice-to-haves

• 2-3 years of call center and/or customer service experience.
• 2-5 years previous customer service work from home experience.
• Utility experience.
• Advanced computer skills including navigating multiple tabs, windows, and systems.
• Ability to type 60-65 WPM (Words Per Minute).

Benefits

• Starting pay of $21.00 per hour for Traditional CSR role and $22.20 per hour for Bilingual CSR role.
• Potential for bonuses based on performance.
• Opportunities for career growth within the company.