Universal Banker I

POTOMAC BANK INC•Winchester, VA

3d•Onsite

About The Position

Potomac Bank is looking for a Universal Banker I who enjoys interacting with people, building lasting relationships, and gaining important financial skills. This role is responsible for a broad range of teller transaction processing, referring bank products and services, providing friendly customer service, and playing a vital role in delivering an exceptional customer experience.

Requirements

High school diploma or general education degree (GED)
1-2 years of prior customer service experience
Outgoing, service-oriented personality
General knowledge of bank operations
Excellent communication and customer service skills
Basic to advanced computer skills
Pleasant personality with an above average knowledge of fundamental arithmetic
Ability to adhere to Potomac Bank’s Core Values: Integrity, Teamwork, Growth, Client Commitment, Community Focus
Basic skills in operating a computer, printer, and copy machine
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to operate standard office equipment, including coin sorter and currency counter
Ability to speak in a clear and understandable manner and write legibly
Ability to answer telephones and greet public in a friendly and courteous manner
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations

Responsibilities

Interact with the public and deal effectively with their questions or problems.
Familiarize with the Bank’s products and services.
Look for opportunities to explain, promote, and refer products or services.
Continuously demonstrate a helpful, friendly attitude and commitment to providing excellent customer service.
Serve as a model of excellent customer service to other employees.
Identify and refer retail products suitable to the customer’s needs.
Handle customer complaints or questions and determine the best course of action to be taken to remedy the situation.
Establish and maintain effective working relationships with co-workers, employees and officials in other departments.
Receive and handle deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits.
Cash checks and pay out money after verification of signatures and customer balances.
Process checks, deposits, loan payments, night drop bags, mail deposits, and savings bonds.
Provide access to safety deposit boxes.
Enter customers' transactions into computer to record transactions, and issue computer generated receipts.
Accurately balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen.
Remove deposits from, and count and balance cash in, automated teller system and night drop bags.
Assist with daily ATM balancing duties.
Demonstrate responsibility and judgment according to check cashing procedures.
Order client checks through Harland Clarke.
Issue cashier’s checks and money orders.
Complete Currency Transaction Reports (CTRs) and obtain independent verification of report.
Override excessive drawer cash in Vertex up to approved designated limit.
Open and maintain all consumer types of checking and savings accounts.
Complete domestic wires forms accurately.
Maintain proper amount of currency and coin in drawer per Potomac Bank approved teller currency limits.
Maintain neat and orderly work area and ensure that all negotiables and confidential records are properly secured.
Understand role in the event of a robbery, whether victim or bystander, and know proper post-robbery procedures.
Maintain a professional appearance that evokes the customer’s trust.
Adhere to all bank policies and procedures and to internal controls and system access restrictions.
Pursue additional education or training to remain current, improve knowledge, and diversify skills.
Be cross-trained in other areas.
Never reveal or divulge customer information to anyone outside of the Bank.
Multi-task under pressure and in a fast-paced environment.