Teller- Universal Associate

Resound Credit Union•Franklin, TN

5d•Onsite

About The Position

Resound Credit Union is seeking a full-time Universal Associate (Teller) to join their growing team at the Franklin location. This position is the "frontline" of the credit union and plays a key role in achieving member satisfaction. The ideal candidate will be engaging and energetic, providing exceptional service by processing transactions accurately, educating members about products and services, and promoting the credit union's offerings.

Requirements

Minimum one year of customer service and/or sales experience with cash handling is required.
High school diploma or equivalent is required.
Excellent verbal and audio communication skills are needed to serve the members.
Must be able to function as a team player and cooperate with co-workers, members, and business associates.
Company loyalty, a positive attitude, and dependability should be demonstrated.

Nice To Haves

Some college or specialized financial services training is preferred.
One year of teller experience is preferred.

Responsibilities

Process member transactions, including deposits, loan payments, cashier's checks, transfers, check cashing, withdrawals, and bank-to-bank wires.
Proof and verify transactions, examining documents for endorsements and negotiability.
Detect and resolve discrepancies.
Prevent fraudulent activity or errors that would result in a loss to the credit union.
Perform account maintenance, create debit cards, and order checks.
Complete various forms associated with account ownership and member authorizations.
Cross-sell and promote Resound Credit Union products and services.
Balance daily transactions and verify cash and check totals.
Investigate and resolve out-of-balance conditions.
Purchase and sell funds to the vault to maintain required cash drawer levels.
Understand and adhere to all applicable banking regulations and Resound policies and procedures.
Respond to member questions and direct them to other staff as needed.
Stay informed about credit union rates, fees, products, and promotions to assist members with financial needs.
Provide information to members concerning consumer loans, credit cards, terms, interest rates, and required documentation.
Educate members on technology and digital solutions offered by Resound Credit Union.
Attend required training and department meetings.
Keep work area clean, secure, and well-maintained.
Ensure all required documents are imaged.
Ensure confidentiality of all sensitive information, including members' data.
Abide by all security and robbery procedures.
Assist with training other staff members as assigned.
Perform other duties as requested.