UNIV- Administrative Coordinator I- Department of Ophthalmology

$38,985 - $72,134/Yr

Medical University of South Carolina - Charleston, SC

Full-time - Entry Level

Charleston, SC

Educational Services

About the position

The Administrative Coordinator I for the Department of Ophthalmology at MUSC is responsible for providing comprehensive administrative support to practice providers, administrative leaders, and care team members. This role involves coordinating multi-step processes such as surgery scheduling and managing clinic templates, while also supervising a team of 4-6 administrative staff members.

Responsibilities

• Manage all patient surgeries including scheduling, documentation, consents, and patient education using specialized computer systems.
• Manage physicians' clinics by approving overbooks and reviewing upcoming clinic schedules, serving as the liaison between scheduling, staff, and physicians.
• Coordinate patient financial responsibilities with financial counseling and precertification teams, and oversee financial assistance requests.
• Supervise all Administrative Assistant staff, managing workflow, training, performance evaluations, and resolving employee issues.
• Handle all correspondence including patient letters, physician requests, and clinic cancellations, while managing physicians' calendars and office files.
• Respond to phone calls professionally, addressing questions and concerns from patients, physicians, and staff.

Requirements

• A high school diploma and four years of relevant experience in business management, public administration, or administrative services; or a bachelor's degree and two years of experience in the same fields.
• Experience in a healthcare setting with increasing responsibility in administrative or supervisory roles.
• Proven experience in leading teams or supervising administrative staff, including performance evaluations and mentoring.
• Familiarity with electronic medical record (EMR) systems such as EPIC and hospital systems like OR scheduling platforms.
• Understanding of medical billing and coding, insurance authorizations, and patient referrals.
• Experience in managing workflows and implementing changes in clinic operations.

Nice-to-haves

• 2-5 years of experience in a healthcare setting.
• Experience in managing patient scheduling and physician support.
• Background in conducting performance evaluations and working on employee development plans.
• Experience with healthcare compliance regulations, including HIPAA.

Benefits

• Health insurance
• Paid holidays
• Professional development opportunities
• Flexible scheduling