Miami Children's - Miami, FL
posted 28 days ago
Full-time - Entry Level
Miami, FL
Hospitals
About the position
The position involves welcoming patients and families while performing general computer, receptionist, and clerical duties in a nursing unit. The role emphasizes providing excellent customer service and supporting nursing leaders and staff. The individual will assist patients and families and work under the supervision of the RN Charge Nurse/Clinical Coordinator, ensuring adherence to the Patients' Bill of Rights.
Responsibilities
- Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request.
- Greets and welcomes patients, families, parents, and visitors to the nursing unit.
- Provides administrative support and assists the medical and clinical teams with requests and tasks.
- Ensures every guest experience is positive and lasting, providing a 'Welcome Packet' and assisting the clinical team to support guests in becoming oriented to their patient care area and room.
- Identifies and assesses guests' needs when appropriate.
- Maintains the nursing station organized.
- Maintains an appropriate inventory and orders supplies when needed.
- Maintains non-electronic patient medical records for code blue and trauma documentation.
- Scans consents and calls all consults.
- Requests and follows up on servicing of non-functioning equipment.
- Responsible for ensuring all mobile computers are charged and functioning every night.
- Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.
Requirements
- 1-3 years of clerical or customer service experience
Nice-to-haves
- High school education or equivalent preferred.
- Fluent in Spanish preferred.
- Graduate of a Unit Secretarial course or medical terminology course preferred.
- Previous experience as a Secretary or Administrative Assistant preferred.
- Previous healthcare experience preferred.
