Houston Methodist - Nassau Bay, TX
posted about 2 months ago
Full-time - Entry Level
Nassau Bay, TX
Nursing and Residential Care Facilities
About the position
The Unit Administrative Assistant (UAA) at Houston Methodist Clear Lake Hospital plays a crucial role in supporting the interprofessional team within the Childbirth Center. This full-time evening position focuses on delivering high-quality, cost-effective care by managing multiple priorities, facilitating communication, and ensuring patient needs are met promptly. The UAA is responsible for various administrative tasks, patient interactions, and maintaining an organized environment while embodying the hospital's ICARE values: Integrity, Compassion, Accountability, Respect, and Excellence.
Responsibilities
- Provides prompt and personalized service to all patients.
- Responds to the nurse call system and contacts nursing personnel as appropriate.
- Answers incoming telephone calls for the unit and transfers as appropriate.
- Facilitates and supports effective throughput with timely communication.
- Greets patients and visitors to the unit, assisting with directions, information, and guidance.
- Communicates in a positive and effective manner to all healthcare team members and reports pertinent patient care and family data.
- Escalates issues to staff and leadership as needed.
- Organizes the unit workflow and paperwork as needed, proactively problem-solving and managing multiple ongoing priorities.
- Pulls/prints daily reports per unit standard, including daily shift reports and charge nurse reports.
- Coordinates requests to Facilities Management/Maintenance and Biomed regarding department needs or broken equipment.
- Rounds through the unit to check for environmental or equipment needs and other assistance that may be needed.
- Serves as an in-house courier for retrieving blood, delivering labs, etc.
- Assists with calls to physicians and their offices, bed management, and transfer services.
- Follows up on calls for tests and procedures as directed by the nurse.
- Removes the patient from the system upon discharge or transfer.
- Monitors and addresses noise levels of the unit to improve patient satisfaction.
- Reports observations, conditions, and problems of patients to licensed personnel.
- Provides for the privacy of patients and families, keeping patient safety in mind.
- Monitors and orders supplies to maintain par levels, notifying leadership when supplies are reaching a shortage.
Requirements
- High school diploma or equivalent education (GED or partial/full completion of post-secondary education).
- Two years of secretarial/office experience or patient care experience.
- Prior healthcare experience and/or knowledge of medical terminology preferred.
- BLS Certification (Basic Life Support) preferred.
- Demonstrated proficiency in speaking, reading, and writing the English language.
- Ability to effectively communicate with patients, physicians, family members, and co-workers.
Nice-to-haves
- Experience as a Unit Administrative Assistant, Unit Secretary, or medical office professional.
- Proficiency in computer applications and troubleshooting equipment.
Benefits
- Health insurance
- 401k retirement plan
- Paid time off
- Employee discounts
- Continuing education opportunities
