University of Florida Health - Gainesville, FL
posted 11 days ago
To deliver excellent patient-centered service while providing information regarding services to patients, hospital, staff, and community healthcare providers in a high-volume call center environment. Perform intake triage, appointment scheduling, referral processing, registration of new patients, and referral of patients to faculty physicians based on knowledge of administrative protocols and University of Florida Physicians policies and procedures. Due to the extensive training involved, agents must remain in one pod for 12 months before being considered for a pod-to-pod transfer.