University of Florida Health - Gainesville, FL

posted 11 days ago

Full-time - Entry Level
Gainesville, FL
Hospitals

About the position

To deliver excellent patient-centered service while providing information regarding services to patients, hospital, staff, and community healthcare providers in a high-volume call center environment. Perform intake triage, appointment scheduling, referral processing, registration of new patients, and referral of patients to faculty physicians based on knowledge of administrative protocols and University of Florida Physicians policies and procedures. Due to the extensive training involved, agents must remain in one pod for 12 months before being considered for a pod-to-pod transfer.

Responsibilities

  • Deliver patient-centered service in a high-volume call center environment.
  • Provide information regarding services to patients, hospital staff, and community healthcare providers.
  • Perform intake triage and appointment scheduling.
  • Process referrals and register new patients.
  • Refer patients to faculty physicians based on administrative protocols and policies.

Requirements

  • High School diploma and three (3) years relevant experience required.
  • Associate's degree and one (1) year relevant experience, OR Bachelor's degree may also qualify.
  • Two (2) years clerical/customer service experience strongly preferred, ideally in healthcare or hospitality-related industry.
  • High level of general computer literacy with experience in various software packages and/or proprietary systems.
  • Excellent interpersonal, customer service, and communication skills.
  • Ability to perform under stress in emergency or critical situations.
  • Comfortable discussing financial matters with patients professionally.
  • Ability to multi-task effectively while maintaining patient focus.
  • Working knowledge of medical terminology is helpful.

Nice-to-haves

  • Experience in a concierge-style service model.
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