Turndown Attendant (Casual)
About The Position
The Turndown Attendant is responsible for ensuring the highest level of cleanliness in guestrooms while providing nightly turndown service. This role involves overall tidying of occupied guestrooms, including dusting, arranging guest belongings, turndown beds, removing soiled linen, retrieving clean linen, vacuuming, bathroom cleaning, and replenishing supplies. The attendant is expected to add a personalized experience for the guest, maintain proper usage of cleaning supplies and equipment, accurately report room status, and take ownership of guests’ privacy and belongings. Additionally, the role requires working effectively within a team, keeping linen closets and supply areas organized, reporting any damage or malfunctions, and responding professionally to guest requests. Maintaining excellent grooming and uniform standards, and adhering to all department policies are also key aspects of this position.
Requirements
- Warm and caring personality
- Previous housekeeping experience is an asset
- Basic understanding of the English language
- Ability to anticipate and focus attention on guest needs by being professional and welcoming
- Lifting requirements up to 25lbs
- Carrying of objects weighting up to 50lbs
- Excellent organizational skills and time management
- Stooping, kneeling, reaching, standing, walking, bending, twisting, pushing, seeing, hearing, speaking to guests
- Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Nice To Haves
- Previous housekeeping experience
Responsibilities
- Overall tidying of occupied guestrooms to include, but not limited to: dusting, arranging guest belongings neatly, turndown beds, remove soiled linen, retrieve clean linen from linen closets, vacuuming if required, bathroom cleaning if required, replenish rooms with supplies, etc.
- Take initiative to add a personalized experience for the guest
- Maintain proper usage of cleaning supplies and equipment
- Accurately report room status reports throughout the duration of your shift
- Take ownership of guests’ privacy and belongings, while ensuring exceptional service
- Work effectively and contribute positively to a team
- Keep linen closets, supply closet and landing organized and clean
- Report damage or malfunction in hotel rooms/areas
- Respond professionally, politely, and efficiently to requests from guests
- Use hands to lift, carry, or pull objects that may be heavy
- Maintain excellent grooming and uniform standards
- Read, understand and follow all department policies
Benefits
- Premium preferred provider medical/drug/vision benefits at competitive prices
- Employer paid coverage for group life and accidental insurance coverage ($7,500)
- 401(k)/retirement saving plan & matching program
- 11 paid holiday/personal days per year
- 10 days of paid vacation that begin accruing immediately
- 50% discounts at hotel restaurants
- 30% discount on retail items at our Fairmont Store
- 30% discount of services offered in our Spa Without Walls
- Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
- Complimentary meals in our employee dining facility
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
