Arctic Wolf Networks - Eden Prairie, MN
posted 18 days ago
The Security Analyst is a front-line Operations Center role, supporting our security services around the world. The SA is an internal triage analyst who assesses inbound security data and communications, dealing with straightforward tasks and escalating to our Security Engineers as needed. As a Security Analyst you will understand IT infrastructure and networking to be able to quickly dispatch security incidents with the help and guidance of Senior Security Personnel. You will triage customer requests, apply playbook driven solutions, initiate potential incident investigations through assignment to security engineers and may assist the engineers with use web-based resources to determine if a given event is potentially real, or more importantly that it is benign. Attention to process and a willingness to learn are critical assets for the right candidate. Strong communication skills and easily interact with a variety of different people and personalities. Success in this role depends on the effective dispatch of both security and communication triage events to the correct persons in a timely manner. You will understand the processes and systems Arctic Wolf uses, this will be critical in helping the Senior Security staff handle their customers as support specific customer requests. You will also be responsible for creating and amending runbooks that aid in expanding the knowledge of your peers and continuously drive to learn new aspects of the security business.