Arctic Wolf Networks - Eden Prairie, MN

posted 18 days ago

Full-time - Entry Level
Eden Prairie, MN
Professional, Scientific, and Technical Services

About the position

The Security Analyst is a front-line Operations Center role, supporting our security services around the world. The SA is an internal triage analyst who assesses inbound security data and communications, dealing with straightforward tasks and escalating to our Security Engineers as needed. As a Security Analyst you will understand IT infrastructure and networking to be able to quickly dispatch security incidents with the help and guidance of Senior Security Personnel. You will triage customer requests, apply playbook driven solutions, initiate potential incident investigations through assignment to security engineers and may assist the engineers with use web-based resources to determine if a given event is potentially real, or more importantly that it is benign. Attention to process and a willingness to learn are critical assets for the right candidate. Strong communication skills and easily interact with a variety of different people and personalities. Success in this role depends on the effective dispatch of both security and communication triage events to the correct persons in a timely manner. You will understand the processes and systems Arctic Wolf uses, this will be critical in helping the Senior Security staff handle their customers as support specific customer requests. You will also be responsible for creating and amending runbooks that aid in expanding the knowledge of your peers and continuously drive to learn new aspects of the security business.

Responsibilities

  • Assess inbound security data and communications.
  • Triage customer requests and apply playbook driven solutions.
  • Initiate potential incident investigations through assignment to security engineers.
  • Assist engineers with web-based resources to determine event validity.
  • Create and amend runbooks to expand peer knowledge.
  • Continuously learn new aspects of the security business.

Requirements

  • 1+ years industry experience or equivalent training; Helpdesk, System Admin, Network Security, or Cybersecurity roles are a plus.
  • Basic technical understanding in three of the following: Networking, Perimeter, Authentication, IaaS, End Point, SaaS.
  • Participation in CTFs, home labs, or THM / HTB / Immersive Labs is highly desirable.
  • Demonstrable writing, speaking, and customer service skills.
  • A willingness to learn and continuous self-improvement.

Nice-to-haves

  • A four year degree in cybersecurity or technology is a plus.
  • Cybersecurity related certifications are highly desirable (ex: GSEC, Security+, Network+, CCNA, CySA+, Pentest+, SSCP, ISC2 CC, GCP, AWS, etc.)

Benefits

  • Equity for all employees
  • Bonus or commission pay based on role
  • Flexible time off, paid volunteer days and paid parental leave
  • 401k match
  • Medical, Dental, and Vision insurance
  • Health Savings and Flexible Spending Agreement
  • Voluntary Legal Insurance
  • Training and career development programs
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