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Arctic Wolf Networks - San Antonio, TX

posted 13 days ago

Part-time - Intern
San Antonio, TX
Professional, Scientific, and Technical Services

About the position

The Triage Security Analyst Intern (TSA) is a first level Security Operations Center role, supporting our security services globally. The TSA Intern assesses inbound security data and communications, dealing with straightforward tasks and escalating to our Security Engineers as needed. This role also leverages network troubleshooting skills to assist customers in finding resolutions to their technical issues. Our TSA Interns work 20 hours per week.

Responsibilities

  • Understand IT infrastructure and networking to be able to identify security incidents with the help and guidance of senior security engineers
  • Triage customer requests, apply playbook driven solutions, initiate potential incident investigations through assignment to security engineers
  • Effectively dispatch both security and communication triage events to the correct people in a timely manner
  • Understand the processes and systems Arctic Wolf uses, this will be critical in helping the team handle customer requests
  • Identifying new runbooks required to aid in expanding the knowledge of the team
  • Continuously drive to learn new aspects of the security business
  • Review customer configurations to ensure that the system is operating effectively. Resolve any issues that you find problematic leveraging documented procedures and playbooks
  • Troubleshoot and resolve operational health of sensors and scanners in customer environments
  • Investigate end-point agent installation and operational issues
  • Resolve cloud sensor configuration and communication issues

Requirements

  • Security basics with a demonstrated passion for networking and cybersecurity
  • Customer facing experience in any fashion with strong communication skills and easily interact with a variety of different people and personalities
  • Attention to process and a willingness to learn
  • Recently completed, or within a semester of completing, a degree in Computer Science or Cyber Security discipline OR 2 years in the IT industry with cyber interest

Nice-to-haves

  • Malware
  • Network Routing and Switching
  • Virtual environment experience with VMware or Hyper-V
  • Firewalls and IDS/IPS
  • Linux, Windows, Mac operating systems
  • Windows and Active Directory
  • Cloud technologies including AWS, Azure
  • MCSE or Active Directory MCP certificates
  • CompTIA Security +, Network +, A+ desirable
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