Triage RN
About The Position
Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area. Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care. We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.
Requirements
- Graduation from an accredited school of nursing
- Three years clinical RN experience in an acute care or ambulatory setting, upon hire
- Registered Nurse: WA DOH license
Nice To Haves
- Bachelors Of Nursing, upon hire
- Previous telephone triage/call center RN experience
Responsibilities
- Rapidly assess and prioritize patients' healthcare needs, directing them to the appropriate level of care.
- Conduct patient interviews, evaluate symptoms, perform initial assessments, and apply critical thinking to determine urgency and disposition.
- Provide advice, educate, and coordinate care.
- Provide telephonic clinical assessment, triage, nursing advice, and health education to a variety of patients.
- Responsible for triaging incoming calls from patients, assessing needs, giving appropriate clinical dispositions based on established protocols.
- Facilitate access to primary care providers, specialists, healthcare facilities and community resources.
- Provide education to patients regarding immediate care advice, chronic disease management, and preventative healthcare maintenance.
- Adapt communication style to patients representing diverse personal, professional, cultural and socio-economic backgrounds.
- Multi-task utilizing critical thinking, verbal and listening communication skills while performing data entry.
- Utilize decision support tools and electronic health record (EMR) to document all information which incorporates excellent computer and typing skills and the ability to navigate multiple applications concurrently.
- Document all encounters according to departmental standards for medical, legal and statistical purposes.
- Participate in quality improvement outcomes measurement process, data collection and analysis.
- Meet minimum established quality and productivity standards.
- Mentor and provide leadership to support staff.
- Provide lab and diagnostic test results to patients after provider review.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
