Triage Navigator (evening shift) - Crisis Stabilization and Resource Center

Heartland Family Service•Papillion, NE

12h•$20 - $25•Onsite

About The Position

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships. If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

Requirements

High School Diploma
Previous human service experience desirable, but not required

Responsibilities

Complete enrollment/intake on eligible clients
Develop a supportive relationship with clients and respond to clients’ needs during scheduled shifts
Orient clients to CSRC program expectations and addresses client non-compliance as necessary to create a safe and secure environment for other residents
Psycho-educate clients on life, social and coping skills
Create and facilitate in-house client life- and social-skill building activities, and support groups
Provide problem solving and crisis intervention services to empower clients to develop self-sufficiency
Monitor client’s self-administration of medication and follows procedures of recording
Provides reports to CSRC staff regarding client activities and needs at shift change
Demonstrate knowledge of current community and HFS programs and resources to meet client needs
Utilize trauma-informed care, person centered and culturally competent principles in providing services to clients
Complete client room safety checks and searches
Assist with donation disbursement for successfully discharging clients
Responsible for cleanliness and upkeep of facility including staff office, bathroom, and client common areas
Place maintenance requests for facility repairs
Respond to emails, phone calls, and faxes in a professional and timely manner
Able to work both independently, with little supervision, and as a part of a team
Always display a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency
Abide by all specific program and Agency procedures, policies, and requirements
Is dependable and punctual regarding scheduling and attendance
Cooperate and collaborate with program area staff, volunteers, and other Agency staff
Develop personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media
Create, maintain, and share as appropriate a dynamic self-care plan
Strive to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
Perform other program related duties as assigned.