Treasury Management Support Specialist
About The Position
This service-oriented individual will work in the Operations Hub to support internal partners and external customers, ensuring smooth implementations, reliable technical support, and effective servicing of Treasury Management products and services for all business accounts. The Treasury Management Support Specialist plays a key role in supporting business customers and Treasury Management Sales team members. This position serves as a primary liaison between customers and internal partners, ensuring clear, timely communication regarding the status of requests, implementations, and ongoing activities. The specialist works directly with customers to educate, train, and provide ongoing support for Treasury Management products and services. Core responsibilities include preparing, tracking, and administering contracts; maintaining accurate documentation and data storage; and ensuring all required materials are received and processed in a timely and efficient manner. The role requires strong organizational skills and the ability to manage multiple competing priorities while meeting established deadlines. A strong commitment to delivering positive customer experiences is essential. The specialist is also responsible for handling sensitive customer issues and escalations with professionalism and discretion, ensuring concerns are appropriately documented, communicated, and escalated in accordance with established policies and procedures. This includes identifying trends, providing accurate reporting, and partnering with leadership and internal teams to support resolution and continuous improvement. Additional responsibilities include answering inbound calls and responding to inquiries related to business online banking products and Treasury Management services, including lockbox, ACH, Positive Pay, wire transfers, and other cash management solutions.
Requirements
- Attention to detail, with the ability to identify anomalies and red flags
- Discretionary approach with a focus on preventing unnecessary customer impact
- A mindset for change that embraces our environment of continuous improvement
- Effectively managing your time and assigned workloads within strict processing timelines
- Strong verbal and written communication skills, with the ability to listen and retain
- Interpersonal skills that build strong partnerships and strengthen the team
- Strong working knowledge of computers and a desire to learn new software
- Trouble shoot complex situations and formulate feasible solutions
- Possess an advisory and teaching mindset
Nice To Haves
- Experience with ACH Processing & Treasury Products
- AAP or CTP certification (or willingness to obtain)
- Bilingual or multilingual skills
- Microsoft Office certification services
Responsibilities
- Serve as a primary liaison between customers and internal partners, ensuring clear, timely communication regarding the status of requests, implementations, and ongoing activities.
- Educate, train, and provide ongoing support for Treasury Management products and services to customers.
- Prepare, track, and administer contracts.
- Maintain accurate documentation and data storage.
- Ensure all required materials are received and processed in a timely and efficient manner.
- Manage multiple competing priorities while meeting established deadlines.
- Handle sensitive customer issues and escalations with professionalism and discretion.
- Document, communicate, and escalate customer concerns in accordance with established policies and procedures.
- Identify trends, provide accurate reporting, and partner with leadership and internal teams to support resolution and continuous improvement.
- Answer inbound calls and respond to inquiries related to business online banking products and Treasury Management services, including lockbox, ACH, Positive Pay, wire transfers, and other cash management solutions.
Benefits
- Medical, dental, vision, STD, LTD, Life insurance
- 17 days paid time off
- 11 paid holidays
- Bereavement leave
- Education Assistance Program
- Paid parental bonding leave
- Wellness benefits
- Life event coverage
- Service awards
- 401(k) match
- Stock purchase plan
- National and local discounts on everything from computers and vacations to phones and retail shopping.
- Logo wear discounts
- Free checking account, checks and discounted bank services.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
