Treasury Management Operations Support I-III

Poppy Bank • Roseville, CA

5h • $20 - $35 • Onsite

About The Position

This role offers the opportunity to join the Treasury Management Operations Department, with positions available at levels I, II, and III, depending on experience. The department ensures all operational activities run smoothly and efficiently, supporting business development officers with client onboarding and providing training. All levels ensure compliance with bank policies and federal/state regulations. The III level is a lead role that mentors I & II levels, handles complex clients, and has advanced knowledge of all TM services. The II level has intermediate knowledge, leads onboarding, and maintains client relations. The I level has basic knowledge and supports back-office operations and client support.

Requirements

• Minimum of 3-5 years’ experience in Treasury Management Services or banking operations with a focus on the processing and operations of the Treasury Management Service products (for III).
• Minimum of 1 year of experience providing training and mentoring within TM operations (for III).
• Minimum of 2-3 years’ experience in Treasury Management Services or banking operations with a focus on the processing and operations of the Treasury Management Service products (for II).
• Minimum of 1-2 years’ experience in banking (for I).
• Excellent presentation and communication skills, both written and verbal.
• Excellent organizational and time management skills with proven ability to prioritize and manage workload.
• Strong leadership and interpersonal skills; presents a positive and professional image.
• Proficient in providing technical level support.
• Proficient in Microsoft Office Suite including Word, Excel, and Outlook.
• Ability to multi-task in a fast-paced environment.
• Excellent customer service and relationship management.

Nice To Haves

• ACH Accredited Professional certificate or to be obtained no later than the end of the first year of employment.
• Experience with Weiland, Fiserv, and Q2 is preferred.
• Actively involved in cross training to ensure support for clients and continued movement in the onboarding processes are maintained regardless of staffing (for II).
• Analyzes account activity data to risk rate ACH and remote deposit clients on a periodic basis; identifies any account activity issues or recommendations for limit updates (for II).
• Updates balances and new accounts monthly in the TM Tracking Log and ensures the proformas and operational tracking log portions are kept up to date; must submit to TM Operations Support III for review in a timely manner (for II).
• Analyzes account activity data to risk rate ACH and remote deposit clients on an annual basis (for I).
• Assist with technical and operational support to Treasury Management clients (for I).
• Assist with technical and operational aspects of onboarding and set up, when needed (for I).
• Reviews bank statements and create proformas to assist in proposals to commercial clients (for I).

Responsibilities

• Ensures accurate and timely completion of all operational responsibilities involved in onboarding TM clients.
• Supports clients in ensuring streamlined progression of the onboarding process.
• Ensures the delivery of exceptional customer service to both clients and partners such as the branches, departments, and business development officers.
• Leads trainings on Treasury Management Service products and procedures to clients and assist with training internal staff.
• Reviews complex, multi-entity commercial clients bank statements to identify client needs and further opportunities.
• Involved in onboarding of smart safe and armored carrier prospects.
• Supports TM Operations Support level I & II through initial and continued training on education of department processes, compliance with policies and procedures.
• Works closely to support Business Development Officers in providing high level of customer service to new and existing commercial clients.
• Goes on site for client visits with Business Development Officers and branch staff, when appropriate.
• Ability to take detailed notes when communicating with clients to then address all needs in a timely manner.
• Identifies inefficiencies and responsible for completion of assigned projects.
• Assists in audit preparation.
• Assists in writing procedures.
• Proficient in the functionality of all platforms, including but not limited to Fiserv DNA, Q2 Console, ETMS, Centrix PIQs, and Weiland.
• Monitor and track the operational aspect of the sales cycle from Presented Proformas through onboarding, ensuring accuracy.
• Stays apprised of new developments and updates to the bank’s Treasury Management Services.
• Use proficient knowledge in identifying risk prevention processes and tasks, as well as identify solutions.
• Ensures client files are complete and in compliance.
• Ability to complete tasks, including but not limited to armored carrier deposits, RDC processing and reconciliation, ACH processing and reconciliation, ACH incoming returns, ACH pass thru deposits, positive pay exceptions, incoming check return notifications.
• Ability to complete monthly and quarterly department reports and checklist items.
• Ability to process third party vendor fees.
• Provide leadership in managing and creating custom reports in CRM BI.
• Reviews the TM tracking log submitted by the TM Operations Support II for accuracy, completeness, and work with Business Development Officers to ensure the log captures all clients and entities.
• Review and ensure the timely completion of monthly and quarterly checklist items.
• Review and approve alongside TM Operations Manager daily reconciliations and ensure outages are handled in a timely manner.
• Responsible for the management and oversight of the TM Services email inbox and voicemail to ensure exceptional customer service & timely responses.
• Minimum of 10 hours CRA volunteer hours per year.
• Other duties as assigned.
• Ensures accurate and timely completion of all back-office TM operational responsibilities, including processing of transactions, reconciliations, and reports.
• Ensures the collection of necessary business documents and agreements, when applicable, are received in a timely manner.
• Gathers account activity data for periodic risk reviews for ACH and remote deposit clients.
• Analyzes account activity data to risk rate ACH and remote deposit clients on an annual basis.
• Assist with technical and operational support to Treasury Management clients.
• Assist with technical and operational aspects of onboarding and set up, when needed.
• Ensures proficient level of understanding of products.
• Reviews bank statements and create proformas to assist in proposals to commercial clients.
• Be capable to write custom reports in CRM BI.
• Reviews and responds to Client Interest Forms for Treasury Management Services.
• Assists with the management of the Treasury Management Services email inbox and voicemail to ensure prompt customer service.

Benefits

• Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed