Treasury Management Operations Support I-III

Poppy Bank • Roseville, CA

10h • $20 - $35 • Onsite

About The Position

This role offers the opportunity to join the Treasury Management Operations Department, with positions available at Treasury Management I, II, or III levels depending on experience. The department ensures all operational activities run smoothly and efficiently, supporting business development officers with client onboarding, analysis, and training. All roles require adherence to Bank policies, procedures, and federal/state banking regulations. The Treasury Management Operations Support III is a lead role that mentors junior staff and handles complex commercial clients, possessing advanced knowledge of all treasury services. The Treasury Management Operations Support II supports officers, presents analysis, and leads the onboarding of new commercial clients, maintaining positive client relations. The Treasury Management Operations Support I supports the department with basic knowledge of treasury management services and promotes business by maintaining positive client relations.

Requirements

• Treasury Management Operations Support III: Requires minimum of 3-5 years’ experience in Treasury Management Services or banking operations with a focus on the processing and operations of the Treasury Management Service products
• Treasury Management Operations Support III: Requires minimum of 1 year of experience providing training and mentoring within TM operations
• Treasury Management Operations Support II: Requires minimum of 2-3 years’ experience in Treasury Management Services or banking operations with a focus on the processing and operations of the Treasury Management Service products
• Treasury Management Operations Support I: Requires minimum of 1-2 years’ experience in banking.
• Excellent presentation and communication skills, both written and verbal
• Excellent organizational and time management skills with proven ability to prioritize and manage workload
• Strong leadership and interpersonal skills; presents a positive and professional image
• Proficient in providing technical level support
• Proficient in Microsoft Office Suite including Word, Excel, and Outlook
• Ability to multi-task in a fast-paced environment
• Excellent customer service and relationship management

Nice To Haves

• Treasury Management Operations Support III: ACH Accredited Professional certificate or to be obtained no later than the end of the first year of employment
• Treasury Management Operations Support III: Experience with Weiland, Fiserv, and Q2 is preferred
• Treasury Management Operations Support II: ACH Accredited Professional certificate to be obtained no later than the end of the first year of employment

Responsibilities

• Ensures accurate and timely completion of all operational responsibilities involved in onboarding TM clients
• Supports clients in ensuring streamlined progression of the onboarding process
• Ensures the delivery of exceptional customer service to both clients and partners such as the branches, departments, and business development officers
• Leads trainings on Treasury Management Service products and procedures to clients and assist with training internal staff, including being present at branch meetings, if needed
• Reviews complex, multi-entity commercial clients bank statements to identify client needs and further opportunities
• Involved in onboarding of smart safe and armored carrier prospects
• May be required to support TM Operations Support level I & II through initial and continued training on education of department processes, compliance with policies and procedures
• Support in training TM Operations Support Level I & II
• Works closely to support Business Development Officers in providing high level of customer service to new and existing commercial clients
• Goes on site for client visits with Business Development Officers and branch staff, when appropriate
• Ability to take detailed notes when communicating with clients to then address all needs in a timely manner
• Identifies inefficiencies and responsible for completion of assigned projects
• Assists in audit preparation
• Assists in writing procedures
• Proficient in the functionality of all platforms, including but not limited to Fiserv DNA, Q2 Console, ETMS, Centrix PIQs, and Weiland
• Monitor and track the operational aspect of the sales cycle from Presented Proformas through onboarding, ensuring accuracy
• Stays apprised of new developments and updates to the bank’s Treasury Management Services
• Use proficient knowledge in identifying risk prevention processes and tasks, as well as identify solutions
• Ensures client files are complete and in compliance
• Ability to complete tasks, including but not limited to armored carrier deposits, RDC processing and reconciliation, ACH processing and reconciliation, ACH incoming returns, ACH pass thru deposits, positive pay exceptions, incoming check return notifications.
• Ability to complete monthly and quarterly department reports and checklist items.
• Ability to process third party vendor fees.
• Provide leadership in managing and creating custom reports in CRM BI.
• Reviews the TM tracking log submitted by the TM Operations Support II for accuracy, completeness, and work with Business Development Officers to ensure the log captures all clients and entities.
• Review and ensure the timely completion of monthly and quarterly checklist items
• Review and approve alongside TM Operations Manager daily reconciliations and ensure outages are handled in a timely manner
• Responsible for the management and oversight of the TM Services email inbox and voicemail to ensure exceptional customer service & timely responses
• Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed
• Other duties as assigned
• Ensures accurate and timely completion of all operational responsibilities involved in onboarding treasury management service clients
• Actively involved in cross training to ensure support for clients and continued movement in the onboarding processes are maintained regardless of staffing
• Writes custom reports in CRM BI
• Reviews bank statements to identify client needs and create proformas to assist in proposals to commercial clients
• Ensures the collection of necessary business documents and agreements, when applicable, are received in a timely manner
• Leads trainings on Treasury Management Service products and procedures; ensures clients are educated on applicable rules and regulations
• Support clients and ensures continued progression of the onboarding process
• Works closely with Business Development Officers in providing a high level of customer relations and service to business customers
• Analyzes account activity data to risk rate ACH and remote deposit clients on a periodic basis; identifies any account activity issues or recommendations for limit updates
• Ensures client files are complete and in compliance; maintain documentation within client files to track updates to relationships and/or services
• Reviews and responds to Client Interest Forms for Treasury Management Services
• Updates balances and new accounts monthly in the TM Tracking Log and ensures the proformas and operational tracking log portions are kept up to date; must submit to TM Operations Support III for review in a timely manner
• Manages the TM Services email inbox and voicemail to ensure exceptional customer service
• Ensures accurate and timely completion of all back-office TM operational responsibilities, including processing of transactions, reconciliations, and reports.
• Gathers account activity data for periodic risk reviews for ACH and remote deposit clients.
• Analyzes account activity data to risk rate ACH and remote deposit clients on an annual basis.
• Assist with technical and operational support to Treasury Management clients.
• Assist with technical and operational aspects of onboarding and set up, when needed.
• Ensures proficient level of understanding of products.
• Responsible for timely completion of tasks, including but not limited to armored carrier deposits and reconciliation, RDC processing and reconciliation, ACH processing and reconciliation, ACH incoming returns, ACH pass thru deposits, positive pay exceptions, incoming check return notifications.
• Completion of monthly and quarterly department reports and checklist items.
• Be capable to write custom reports in CRM BI.
• Assists with the management of the Treasury Management Services email inbox and voicemail to ensure prompt customer service.

Benefits

• Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed