FLIGHT CENTRE TRAVEL GROUP - Queensland, GA
posted 7 days ago
Part-time,Full-time - Entry Level
Queensland, GA
Administrative and Support Services
About the position
CruiseAbout is seeking experienced Cruise enthusiasts to join our Carindale Store. This position allows you to turn your passion for cruise holidays into an unforgettable journey. As a Travel Consultant, you will be responsible for quoting, booking, and invoicing cruise bookings and packages, ensuring that KPIs are met, and providing exceptional customer service through various channels. You will also have the opportunity to participate in onboard ship inspections and enjoy exclusive cruise discounts for personal adventures.
Responsibilities
- Quoting, booking and invoicing cruise bookings and packages
- Ensure that KPIs are met, meeting and exceed monthly sales targets
- Support and handle walk in, email & telephone enquiries efficiently and accurately
- Maximise sales opportunities by upselling & cross-selling
- Monitor and action all relevant mailboxes daily
- Maintain accurate and comprehensive product information in order to deliver and generate sales
Requirements
- Proven experience working in a customer service environment and working towards sales targets
- GDS experience preferred
- Previous experience in the travel or cruise industry is preferred
- Exceptional focus on details, adept problem-solving skills, and thrive under pressure
- Ambitious, highly motivated, and proficient in organizing tasks efficiently
Nice-to-haves
- Experience in the leisure travel sector
- Knowledge of cruise products and destinations
Benefits
- Opportunities to participate in onboard ship inspections
- Exclusive cruise discounts for personal travel
- Access to industry travel discounts and sponsored 'Familiarisation Cruises'
- Inclusive company culture
- Access tailored Learning & Development pathways
- Exclusive staff discounts via employee-only portal
- Corporate health discounts with partner BUPA
- Employee Assistance Program for mental health support
- Regular awards nights and social team-building events
- Corporate Social Responsibility program supporting charities
- Commitment to sustainable practices
