Transportation Specialist, Amazon Intermodal (AZIM)

Amazon•Nashville, TN

25d•$19 - $29•Onsite

About The Position

Amazon’s Intermodal (AZIM) Operations team is seeking highly skilled and motivated Transportation Specialists to join this rapidly growing team. AZIM Operations drives the end to end operational execution of all loads (internal and external) shipped on our 1P network. The team supports regions and shippers across the Supply Chain network and is tasked with ensuring on-time pickup and delivery of freight from vendors, Amazon fulfillment centers (FCs), rail yards and shipper hubs. In the case of disruptions, the Operations team is responsible for addressing the disruption, keeping all stakeholders informed and ensuring timely resolution of the issue. The AZIM Operations team is the first line of defense in understanding network trends, delays, dwells and other exceptions that impact AZIM’s ability to deliver a world class transportation product that serves its customers on time. An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume call center environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!

Requirements

1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
High school or equivalent diploma
Work 40 hours/week, and overtime as required
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Are 18 years of age or older

Nice To Haves

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
1+ years of contact center experience, or experience in the customer service/contact center industry

Responsibilities

Deliver excellent carrier and driver experience/solutions, in a high-volume contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur
Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis
Provide support to field teams and partners by creating repair requests, monitoring load execution, ensuring on-time pickup and delivery metrics
Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management, Amazon Freight Shippers, rail partners, Carriers, and Fleet
Provide support to drivers and carriers with over the road disruptions
Facilitates the continued flow of Amazon’s supply chain by passing information to key stakeholders and resolving disruptions that impact customer experience or the flow of information impacting performance and delivery.
Addresses or escalates any concerns arising during the lifecycle of freight leaving rail ramps, shipper hubs, Amazon fulfillment centers, or transiting between rail to OTR carriers.
Provide resolutions by researching and querying internal tools and making real-time decisions in accordance with their guidance and standard work processes.
Analyze data and notice trends and be able to drive Customer Experience without compromising on time.
Understand Logistics and should be able to communicate clearly in the written and oral form.