Transportation Operations Manager

Office Depot•Jessup, MD

About The Position

The Transportation Operations Manager is responsible for overseeing the daily operations of the transportation team, including managing a site’s Private Fleet, managing relationships with third-party logistics providers, ensuring exceptional customer service through regular customer visits, and actively supporting business growth by generating and sharing sales leads with the sales team. This position maintains the oversight of all delivery service metrics in their market and contributes to the continuous improvement of transportation functions.

Requirements

High School diploma or equivalent, Bachelors preferred
Business Management, Supply Chain, Logistics, Transportation, or related disciplines
3 years of experience in Retail distribution operations, fleet or carrier management, P&L ownership, service and operating metrics, project implementation management (outsourcing, new business, etc)
Familiarity with DOT, FMCSA, etc.
Customer Service experience (Preferred)
Valid driver’s license with a clean driving record (no moving violations within the past 36 months)
Must meet Department of Transportation (DOT) qualification requirements
Basic computer skills, to include email, Word, Excel, and chat platforms
Transportation software (e.g. Solera, mapping software, etc.)
Familiarity with mobile package delivery applications
Ability to manage and motivate others
Excellent communication and negotiation skills
Proven decision-making capabilities
Knowledge of warehouse operations and procedures
Exceptional leadership and interpersonal skills
High attention to detail
Ability to build relationships, establish trust, and maintain creditability with internal and external stakeholders
Commitment to safety and the well-being of coworkers and customers
Pursues excellence through regular evaluation
Effective communicator and collaborator
Inspirational leader of others
Attentive and dedicated to the customer experience
Analytical mindset

Nice To Haves

Customer Service experience

Responsibilities

Lead, coach, and develop a high-performing Delivery Services Team to achieve operational excellence, while ensuring compliance with all Supply Chain SOPs and safety standards.
Set clear goals, monitor performance, meet or exceed all delivery service metrics, and provide regular feedback and training.
Manage the standardization and optimization of one or more third party delivery and/or private fleet operations and processes within designated delivery markets.
Maintain a carrier review process, including the use of scorecards, audits, and other business review mechanisms.
Create and cultivate customer relationships through regular customer visits, proactively identifying potential business opportunities.
Partner with Sales counterparts to share growth opportunities and resolve customer service barriers.
Analyze transportation processes and recommend improvements to enhance efficiency, reduce costs, and improve customer satisfaction.
Promote and enforce a culture of safety, ensuring compliance with all safety regulations and company policies.
Conduct regular safety audits and provide ongoing training for coworkers.