Transition Specialist Representative - San Francisco

$62,500 - $73,500/Yr

Paycom Payroll - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

Professional, Scientific, and Technical Services

About the position

The Transition Specialist Representative at Paycom is responsible for leading the implementation of Paycom solutions for clients, ensuring 100% usage and adoption. This role involves collaborating with various internal and external stakeholders to manage project timelines, provide technical support, and facilitate training. The representative will also be accountable for achieving project metrics and maintaining high levels of customer satisfaction throughout the implementation process.

Responsibilities

• Define a detailed implementation plan for all clients aiming for 100% employee usage.
• Successfully implement newly released tools with all clients.
• Hold clients accountable to deadlines and drive projects to timely completion while achieving metrics and customer satisfaction.
• Organize time effectively and utilize self-management habits to increase productivity.
• Manage and allocate resources to ensure efficient completion of work before deadlines.
• Process standard to complex payrolls under limited supervision and coordinate payroll processing timelines with clients.
• Hold internal and external partners accountable to project objectives and timelines.
• Provide technical and functional support to all parties involved in the Paycom Project Plan.
• Work with clients to map their current processes and identify areas for improvement.
• Collect setup documentation of all applicable HCM tools from clients.
• Ensure all open implementation tasks are completed and client acceptance meetings are conducted successfully.
• Meet internal deadlines for reports and trainings.
• Lead the internal implementation team in creating and executing employee usage strategies.
• Diagnose, research, and resolve customer concerns and requests.
• Make independent decisions on problem resolution consistent with Paycom policies.
• Submit sensitive data through appropriate Paycom platforms in accordance with security standards.
• Proactively anticipate client needs and assess risks.
• Record setup and trainings for all HCM tools per client using the Paycom Project Plan.
• Promote the use of Paycom HCM tools through training on-site or via web meeting.
• Adapt to internal process changes and stay updated on product developments.
• Complete Paycom software training to advise clients on best practices for platform optimization.
• Monitor all communication channels and provide prompt responses to inquiries.
• Communicate the importance of data validation and first payroll preparation requirements to clients.
• Ensure documentation of client processes and account notes are logged timely within Paycom Client Intelligence.
• Maintain effective communication and coordination with Paycom personnel and management.
• Attend and lead meetings as required.

Requirements

• Bachelor's degree in a relevant field.
• At least 1 year of applicable experience in a customer-facing role.
• Valid Six Sigma Certification (preferred).

Nice-to-haves

• Certifications such as Six Sigma (White Belt, Green Belt), CAPM, CSM, PMP, MBA or comparable program.
• Bilingual in Spanish and/or French.
• Public speaking/presentation skills for both small and large formats.
• Intermediate knowledge of the industry, product, and processes.
• Intermediate project management and planning skills.

Benefits

• 401(k) matching
• AD&D insurance
• Employee stock purchase plan
• Family leave
• Flexible spending account
• Health insurance
• Paid holidays