About the position
Transaction Banking Operations is part of Transaction Banking within the Platform Solutions Division. We are responsible for building, developing, and supporting Goldman Sachs' Transaction Banking offering that is delivering a range of treasury and cash management products to our corporate client base. Transaction Banking Operations provide essential risk management and controls architecture to preserve and enhance the firm's assets and reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow. We are seeking to recruit a highly motivated individual to act as the first line of defense for payment monitoring, credit monitoring, and client/firm risk. The group provides support for the full Transaction Banking product offerings including Deposits, Escrow, Virtual Integrated Accounts, and Global Payments capabilities. The candidate will have prior experience within Client Service or Operations teams supporting Transaction Banking Payment Services or FX Transaction Flows with a strong focus on delivering client service excellence coupled with risk management within a new evolving team. The ideal candidate will be integral to delivering for our clients every day while also partnering with Product, Digital, Sales, and Engineering to build out the next generation capabilities in Transaction Banking.
Responsibilities
- Help assist in leading the local Monitoring Team as part of the Global Transaction Banking Operations team.
- Deliver client service excellence as we build, launch, deliver, and evolve a suite of new Transaction Banking products for our Corporate Clients.
- Be control and solution orientated as we roll out a significant program of new and look to enhance overall functionality and efficiency in support of our offering.
- Support our new Client Service functions globally and help establish, develop, monitor, and manage the client service architecture.
- Understand and support the FX Payment Flows and liquidity sourcing that are a key component in delivering our Global Payment offering to our clients.
- Develop and implement best practice to enable efficient movement of International Payments.
- Work in collaboration with internal teams, strategic partners, and clients to manage a range of queries related to payments, accounts, client issue resolution, payment repairs, firm/customer funding flows, and FX unwinds and receivables.
Requirements
- Bachelor's degree with 3+ years of professional and relevant experience.
- Experience managing, growing, and developing Client Service or Operations in Transaction Banking, Payment Processing, or FX Middle Office.
- Strong Interpersonal skills and Leadership skills.
- Proficient in direction and oversight of functions with a focus on client support and credit/risk management.
- Good understanding of the FX business including FX Payments, International Payment Servicing, or Transaction Banking Account Management.
- Experience in delivering client service excellence.
- Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.
- Excellent communication skills (written and verbal).
Nice-to-haves
- Leadership and Coaching skills.
- Ability to effectively manage Global Stakeholders.
- Candidate must be proactive, enthusiastic and team oriented.
- Ability to remain composed under pressure.
- Ability to prioritize and make decisions in a fast-paced environment.
- Accuracy and attention to detail.
- Strong written and verbal communication skills.
