Training Supervisor (Operator Instruction) - BRTA

Keolis America • Pittsfield, MA

1d • Hybrid

About The Position

This role supervises and coordinates training programs for new and existing coach operators. The Training Supervisor is responsible for developing, implementing, and improving training curriculum, materials, and instructional methods to ensure compliance with all relevant regulations and internal policies. The position involves evaluating trainee performance, managing a team of trainers, collaborating with other departments to identify training needs, and maintaining accurate training records. The role also requires staying current with industry trends and supporting workforce development initiatives.

Requirements

• Must be over 21 years of age
• High School Diploma or equivalent
• Ability to work without direct supervision
• Ability to read, write and speak English
• Ability to work flexible schedules that may include nights, weekends, and holidays
• Computer literate
• 2 years’ experience coach operator training or similar
• Must have a valid CDL B with Passenger and Airbrake endorsements
• Possess a working knowledge of adult education principles and practices
• Possess the skills necessary to write and express oneself orally in a logical, comprehensive and intelligent manner, as well as good organizational skills
• Possess the temperament necessary for maintaining amiable relations with various levels of company personnel
• Possess a working knowledge of Microsoft Access, Excel, and Word
• Ability to interpret and explain regulations to others
• Must have excellent communication skills (written and oral)
• Excellent time management skills with ability to prioritize
• Must be able to work flexible hours and/or days depending on the training need
• Must be a USDOT TSI Certified Instructor or obtain within six months of employment
• Applicants must be authorized to work in the United States
• Passing a pre-employment drug screen and a physical examination
• Completion of a background check

Nice To Haves

• Prior union environment experience desired

Responsibilities

• Supervise and coordinate training programs for new and existing coach operators
• Develop, implement, and continuously improve training curriculum, materials, and instructional methods
• Ensure compliance with federal, state, and local transportation regulations, as well as internal policies and safety standards
• Evaluate trainee performance through testing, observation, and ride-alongs; provide coaching and corrective feedback as needed
• Manage and mentor a team of trainers and instructors, including scheduling, performance management, and professional development
• Collaborate with operations, safety, and HR departments to identify training needs and address performance gaps
• Maintain accurate training records and ensure completion of required certifications and recertifications
• Investigate incidents and recommend targeted retraining or corrective actions
• Monitor industry trends, regulatory updates, and best practices to keep training programs current and effective
• Support onboarding processes and contribute to workforce development initiatives

Benefits

• Competitive compensation and benefits
• Opportunities for development and growth throughout an exciting and rewarding career
• Safest work environment possible

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED