Training Manager

The Union Bank Company•Columbus Grove, OH

6d•Onsite

About The Position

Under the direction of the Chief Human Resource Officer (CHRO), the Training Manager manages the Training Department and is responsible for overseeing the development, implementation and dissemination of bank-wide training programs and instructional materials on financial institution products, policies and operating procedures.

Requirements

Must have the ability to set and measure standards and determine how staff performs against those targets.
Must be able to provide feedback and praise/discipline as warranted.
Must be able to communicate thoughts clearly, both orally and written.
Must understand customer needs and the elements of customer service.
Must be able to refer customers to appropriate individual for further assistance.
Must embrace change.
Must see change as opportunity.
Must be willing to express and support management ideas to affected staff.
Have knowledge of regulations that pertains to financial institutions.
Must have the ability to operate computers and be able to navigate through basic computer functions and programs.
Knowledge in basic operation of standard office equipment including photocopiers/scanners, typewriters, and calculators.
Must have the capacity to work under stress and handle difficult situations.

Nice To Haves

Knowledge of additional technology including smartphone operation, laptops and presentation equipment is preferred.
Prefer a degree in business administration, a related field, or 5 years experience in a similar position, preferably with a financial institution.
The ability to travel to branch and office locations as needed is preferred.

Responsibilities

Oversees the development and implementation of in-person and virtual training programs for all staff.
Responsible for managing the development, accuracy and frequent review of instructional materials for all staff.
Oversees the conducting of training classes for management trainees.
Ensures that seminars and workshops in new products, policies and procedures are conducted for the benefit of all staff as appropriate.
Manages the coordination and utilization of external training programs and products as needed.
Researches and evaluates potential external training opportunities.
Responsible for managing the development and updating of procedures for frontline and operational staff.
Collaborates with department and regional management in developing training and learning plans for new employees.
Provide timely department status updates and communicate any department needs to the CHRO as needed.
Responsible for managing the Onboarding of every new employee, to ensure their first day as a Union Bank employee is welcoming. This would include greeting team members, incorporating our company culture, ensuring accurate accessibility, etc.
Adhere to the company’s Vision and Core Values/Beliefs.
Monitors audit requirements and manages compliance issues that pertain to the Training Department.
Keeps abreast of changes in products, policies, procedures and regulations.
Attend training as needed.
Assist corporate projects to help meet the goals of the bank.
Perform other operational duties as assigned.
As needed, assists with the resolution of problems and issues to help reduce client friction points.
Assists the Retail and Operations Management Team to assure that all staff is providing excellent customer service.
Assists Communications Center on an as needed basis.