Training, Development and Quality Manager
About The Position
The Manager, Training, Quality & Development is responsible for leading the strategy, design, and execution of training, quality assurance, and employee development programs across the Customer Success organization. This is a pivotal leadership role designed for a builder who is passionate about creating and scaling a best-in-class learning and quality culture. You will be the architect of our training, quality, and career development framework, directly impacting the success and growth of our 300+ person Customer Success organization. Your mission is to transform our current programs into a strategic asset that drives employee performance, long-term career satisfaction, and exceptional service delivery for all of our clients. This role ensures a high-performing, customer-centric team by driving consistent onboarding, continuous learning, and quality standards that enhance customer experience, operational efficiency, and employee engagement. This leader partners cross-functionally to align training and quality initiatives with business objectives, customer expectations, and performance outcomes.
Requirements
- Relevant skills
- Training
- Experience
- Education
- Certifications obtained
Nice To Haves
- Builder who is passionate about creating and scaling a best-in-class learning and quality culture.
Responsibilities
- Leading the strategy, design, and execution of training, quality assurance, and employee development programs across the Customer Success organization.
- Creating and scaling a best-in-class learning and quality culture.
- Architecting the training, quality, and career development framework.
- Driving employee performance, long-term career satisfaction, and exceptional service delivery.
- Ensuring a high-performing, customer-centric team by driving consistent onboarding, continuous learning, and quality standards.
- Enhancing customer experience, operational efficiency, and employee engagement.
- Partnering cross-functionally to align training and quality initiatives with business objectives, customer expectations, and performance outcomes.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
