Training & Communications Specialist

Perfect 10 - Little Rock, AR

Little Rock, AR

Personal and Laundry Services

About the position

The Training & Communications Specialist is the internal content, process, and training expert. The Specialist will identify training needs and map out development plans. Responsible for managing, designing, developing, coordinating and conducting training programs that will boost performance. Present and distribute communications to target audiences. Consults with project managers to assess impacts of project scope and implications throughout project timelines, including development of strategies, readiness assessments, development of training and communications. Must demonstrate an understanding of customer goals and effectively participate in the development and implementation of business solutions. Additionally, this position will require integration with internal teams, clients and partners to continue education and understanding of the programs and processes.

Responsibilities

• Design and facilitate effective training programs for customers to educate them on the programs and processes.
• Design, prepare and coordinate the resources necessary to facilitate education and influence behavior.
• Map out training plans and schedules.
• Conduct training needs assessments and identify skills or knowledge gaps that need to be addressed.
• Market available training opportunities to the audience and providing the necessary information.
• Improve training effectiveness by developing new approaches and techniques, making support readily available.
• Learn and maintain the knowledge necessary to be the subject matter expert with regards to program updates and business processes.
• Regularly evaluate resources and process to ensure effectiveness is maintained and effectively communicate any changes to all necessary parties.
• Present complex information to a wide-range of audiences utilizing various training methods.
• Build rapport with trainees, employees, clients and partners.
• Develop and maintain positive working relationships with other team members within the department and throughout the organization to assist in the growth of programs and company initiatives.
• Other duties as assigned by management.
• Regular and prompt attendance at work is a primary function and requirement of this position.

Requirements

• High School Graduate or General Education Degree (GED)
• Bachelor degree in business or Training preferred.
• Two to three years of related experience.
• Proven work experience as a training coordinator, trainer, training facilitator or similar role.
• Experience inspiring and influencing behavioral change.
• Knowledge in Microsoft AX, SalesForce, and Adobe.
• Computer literate in a Microsoft Windows environment.
• Intermediate level of experience using Microsoft Excel.
• Intermediate level of experience using Microsoft Outlook.
• Intermediate level of experience using Microsoft Word.
• Intermediate level of experience using Microsoft PowerPoint.
• Familiarity with e-learning platforms and practices.